Manager - Client Success

Cyderes

113d

About The Position

The Client Success team at Cyderes is dedicated to ensuring our clients achieve their desired security outcomes while maximizing the value clients receive from our services and security solutions. We are laser-focused on helping our clients stop threats. As a Manager in Client Success, you will coach and lead a team of Client Success Managers who are responsible for interfacing with clients every day to ensure our clients achieve their security outcomes, advance their security posture in measurable ways, and realize value from the relationship with Cyderes. This role requires a balance of client success expertise, leadership skills, and a strong understanding of security, MSSP, and SOC environments. This role requires strong understanding of Client Success and Security fundamentals, with a focus on time-to-value, client partnership, success journey mapping, and client retention and growth.

Requirements

• Bachelor's degree in related field, or equivalent years of experience.
• Proven experience in a client success or account management role, with a minimum of 5 years in client success, account management, or a related field.
• Experience in client strategic client retention and growth, and a focus on pro-active value driven client engagement.
• Strong leadership and team management skills, with experience managing a team of client success specialists or account managers.
• Exceptional verbal and written communication, presentation, organization, and administrative skills.
• Excellent analytical and problem-solving skills, with the ability to analyze data and derive actionable insights.
• Knowledge and experience in security, MSSP, and SOC environments.
• Project management experience, with the ability to create, own, and manage projects to completion.
• Minimum of 5 years of experience in client success, account management, or a related field.
• Experience managing a team of client success specialists or account managers.
• Proven track record of achieving client retention and growth targets.
• Technical knowledge with hands-on experience in security controls, infrastructure, troubleshooting, systems administration, networking, DevOps, or applications development.

Nice To Haves

• Preferred 10 years of experience engaging and delighting clients, building strong relationships, and operating as the voice of your clients.
• Preferred 5 years of cybersecurity industry experience.
• Prior work experience with MSSP Security Operations.
• Industry and/or security certifications such as CISSP, Security+, PMP, ITIL, etc.
• Experience in threat intelligence, offensive security, DFIR, SIEM management, and/or threat hunting.

Responsibilities

• Guide, mentor, and lead a team of client success managers servicing our clients and being everyday ready.
• Oversee the development and implementation of client success strategies by the team.
• Support client success managers in conducting regular client reviews, demonstrating ROI, strategic retention/growth planning, and providing actionable insights to improve client outcomes.
• Develop the skills and knowledge of client success managers.
• Monitor and evaluate the performance of client success managers, providing regular feedback and conducting performance reviews.
• Allocate resources effectively to ensure that client success managers have the support they need to deliver high-quality service.
• Collaborate with cross-functional teams, including Sales, Security Operations, Product Management, and Engineering.
• Ensure that you and your client success managers are knowledgeable about security, MSSP, and SOC environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees