Manager, Client Success Management

Luxury Presence • Austin, TX

95d

About The Position

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology. We’re looking for a Manager, Client Success Management to join our talented and growing team. In this role, you’ll be responsible for leading and developing a team of Client Success Managers who own the success, satisfaction, and retention of some of the top real estate agents in the industry. You’ll drive strategy, oversee day-to-day execution, and ensure that every client interaction strengthens relationships and business outcomes. This is an exciting opportunity for someone who thrives in people leadership, is client-centric, and has a passion for process improvement and operational excellence. As a Manager, you’ll multiply the team’s success by combining coaching and mentoring with strategy and execution, ensuring both your team and our clients achieve their goals.

Requirements

• 2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services.
• 5+ years of direct client-facing experience with a proven record of driving retention and expansion.
• Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO.
• Proficiency in CRM and project management tools, with a track record of implementing process improvements.
• Excellent communication skills, with the ability to influence clients, teammates, and executives.

Responsibilities

• Hire, coach, and mentor a high-performing team of Client Success Managers.
• Drive strategies that improve client satisfaction, retention, and expansion.
• Support client escalations while empowering CSMs to manage challenges effectively.
• Streamline processes, tools, and workflows to enable consistent delivery of client outcomes.
• Lead projects that enhance team efficiency and scale performance.
• Provide onboarding and ongoing development opportunities for CSMs.
• Leverage NPS, CSAT, GRR, and other metrics to identify trends and inform strategy.
• Partner with cross-functional teams to ensure integrated client strategies.
• Guide the team through organizational or process changes.
• Partner with CSMs to drive renewal and upsell strategies.

Benefits

• Hybrid work environment with 4 days a week in office.
• Opportunity to work with a fast-growing company in the proptech and marketing sectors.
• Access to cutting-edge technology and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees