Manager, Client Success Engineering

Rithum

117d

About The Position

As a Manager, Client Success Engineering, you lead a team responsible for onboarding suppliers to Rithum’s product management platform and enabling their long-term success. This role blends technical delivery oversight, people leadership, and cross-functional collaboration. You will drive the execution and continuous improvement of onboarding processes while supporting your team in delivering a high-quality client experience. As a key advocate for your team and your clients, you will champion scalable practices, foster strong client relationships, and ensure consistent performance and accountability across the onboarding lifecycle.

Requirements

• 5+ years of client-facing experience in onboarding, implementation, or customer success, ideally in a SaaS or ecommerce environment
• 2+ years of experience managing or mentoring team members
• Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment
• Demonstrated ability to manage technical onboarding workflows and lead client communications
• Strong organizational skills and attention to detail, with the ability to manage multiple onboarding efforts simultaneously
• Proactive problem-solver with strong decision-making skills and a client-centric mindset
• Effective communicator across phone, video, and written channels
• Proficient with Microsoft Excel and comfortable working with structured data

Nice To Haves

• Bachelor’s degree in a related field
• Experience with Salesforce.com or similar CRM and ticketing platforms
• Familiarity with product data management, ecommerce ecosystems, or technical onboarding workflows

Responsibilities

• Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs) responsible for onboarding and supporting suppliers on Rithum’s platform
• Oversee onboarding execution across your team, ensuring clean data intake, accurate configuration, and timely launch of supplier integrations
• Maintain a strong quality bar by enforcing consistent standards, identifying blockers early, and ensuring proper resolution and escalation processes
• Foster client trust through clear, proactive communication and support, serving as an escalation point for key onboarding or technical issues
• Partner cross-functionally with Product, Support, Engineering, and Delivery teams to improve workflows, resolve platform issues, and advocate for supplier needs
• Ensure the CSE team has the training, tools, and support required to execute effectively and grow in their technical capabilities
• Use onboarding metrics and operational data to drive continuous improvement in process efficiency, supplier satisfaction, and team performance
• Monitor team performance and ensure accountability for deliverables, timelines, and quality standards
• Build and maintain a culture of collaboration, client advocacy, and solution-oriented thinking
• Contribute to process documentation and global alignment to support consistent, scalable onboarding across teams

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees