Manager, Client Srvcs Optigen

Lincare • Jacksonville Beach, FL

93d

About The Position

This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers. The role involves achieving individual quality and productivity goals in accordance with established objectives, managing individual projects, and contributing to other operational initiatives outside of team responsibilities.

Requirements

• Bachelor's Degree, Required
• 5 years of customer service, call center, or related experience
• 5 years of experience with Lincare or similar health care business managing insurance qualifications and documentation for respiratory services
• 2 years of inside phone sales or outside sales experience
• Demonstrated history of meeting performance objectives
• Build and maintain referral source relationships

Nice To Haves

• Supervisor position, preferred

Responsibilities

• Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration
• Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue
• Oversees training of new reps assigned to the team and provides refresher training as needed
• Conducts team member coaching and disciplinary actions according to policy

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees