Manager Client Solutions

Acosta Group-posted 3 months ago
Full-time • Mid Level
Grand Rapids, MI
Professional, Scientific, and Technical Services
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As a Client Solutions Manager, you will serve as the primary liaison and trusted expert between our organization and key clients. You'll lead strategic initiatives, drive retail performance, and ensure seamless communication across internal and external teams to grow client relationships and deliver measurable results.

  • Act as the main point of contact for assigned clients, owning the relationship and ensuring expectations are met and exceeded.
  • Translate client goals into actionable strategies, aligning internal leadership and retail teams to deliver on performance objectives.
  • Provide in-depth analysis and insights on product performance across national and regional retail circuits, offering data-driven recommendations.
  • Lead the coordination of new initiatives, client-specific reporting, and integration into business operations.
  • Represent the company in client meetings, building strong relationships with executive-level stakeholders and retail partners.
  • Collaborate with internal account teams to develop strategic account plans and drive sales growth.
  • Manage and resolve client service issues promptly, balancing quality, relevance, and customer satisfaction.
  • Communicate client expectations clearly across internal teams to ensure alignment and accountability.
  • Support internal leadership with strategic recommendations that enhance efficiency and retail execution.
  • Contribute to a culture of excellence, innovation, and continuous improvement across all client-facing initiatives.
  • Bachelor's degree in business, Marketing, or a related field preferred.
  • 4+ years of management experience in a merchandising, marketing, or client services environment.
  • Proven success in senior-level client relationship development and account management.
  • Strong analytical skills with the ability to interpret sales and marketing data to drive strategic decisions.
  • Exceptional organizational and project management abilities with keen attention to detail.
  • Excellent verbal and written communication skills, including presentation and negotiation capabilities.
  • Demonstrated leadership and team management experience.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); advanced Excel skills preferred.
  • Professional demeanor with strong interpersonal skills to collaborate effectively with internal teams and clients.
  • Ability to manage multiple priorities and resolve issues with sound judgment and urgency.
  • Self-motivated, proactive, and adaptable in a fast-paced environment.
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