Manager, Client Services

DSV • Itasca, IL

8d • Onsite

About The Position

Responsible for the day-to-day oversight and management of DSV key and strategic global accounts, ensuring client satisfaction. Partnership with the sale account management to support the global sales strategy and maintain oversight of operational performance through alignment and coordination of operational requirements

Requirements

• Bachelor's degree or equivalent
• 7+ years of related management experience
• Exceptional interpersonal, analytical, problem-solving
• project management
• Fluency in English (written and verbal).

Nice To Haves

• Proficiency in one or more additional languages is preferred.

Responsibilities

• Manages and supports the operational implementation of new business.
• Maintains client satisfaction. Ensures statement of work and procedural details have been accurately and completely collected and communicated throughout the organization as necessary. Monitors account for service performance levels to ensure that client requirements/metrics are achieved. Works with operations management to analyze cause of failures and assists with the development and implementation of corrective action plans.
• Ensure that all I.T./EDI needs are identified and systems are in place to meet client demands.
• Supports account development with Global Sales. Works with Global Account Managers to understand and support strategy to gain new business while maintaining existing business.
• Responsible for the recruitment, placement and initial training of personnel. Reviews employee performance to ensure compliance to client policies and established statement of work

Benefits

• DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being.
• In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future.
• To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager