Manager, Client Services
About The Position
Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/ About Client Services: The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.
Requirements
- 2-4 years agency or brand experience, including team management
- Strong detail-oriented communication, organizational and interpersonal skills
- Experience in executing earned creator marketing initiatives
- Utmost attention to detail
- Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients
- Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach
- The ability to multi-task and handle multiple campaigns + creator and client communications simultaneously
- Resourcefulness and the drive to build relationships internally. Leverage resources within the agency to learn and cross-share new processes and skills for continuous improvement
- Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
- Appreciate and understand the value of creativity
- Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
- Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
Nice To Haves
- Multiple languages is a plus
Responsibilities
- Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management
- Lead several calls with creators and clients confidently and independently
- Manage communications with creators and clients for multiple campaigns and up to 50 creators simultaneously
- Project manage several campaigns simultaneously and be able to manage status and progression to your appropriate team leads
- Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs
- Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting
Benefits
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Retirement planning with employer match
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner's Home office allowance
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
