Manager Client Services - Middle Market
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About The Position
Leads the client and operational services activities of the Middle Market Servicing unit. Directs and manages the client and operational services of the Middle Market business. This position is responsible for leading the day-to-day service activities related to accounts, treasury, and loans. Oversees all aspects of client experience from service request processing/research, monitoring of request/implementations, and ensuring risk and regulatory requirements are met. Ensures client centered experience of exceeding expectations is maintained after account opening. Provides support to the Relationship Team (RM, Credit, Treasury, etc.) as needed. This position acts as a liaison to other departments throughout the bank to identify solutions and resolve any opportunities that have an impact on the customer experience.
