Manager, Client Programs and Business Development

Charles River Associates • Boston, MA

85d

About The Position

The Client Programs Manager will drive revenue growth through coordinated client relationship management and cross-practice business development. This role will create and execute unified client engagement frameworks that maximize CRA's intellectual capital across all practice areas, working behind the scenes with consultants to identify opportunities, facilitate strategic introductions, and convert thought leadership into expanded client relationships. The Manager, Client Programs and Business Development will report directly to the Chief Marketing Officer.

Requirements

• 5-8 years of experience in business development, client relationship management, or program management, preferably within professional services
• Proven track record of identifying and converting business opportunities through strategic relationship building
• Strong analytical skills with experience using CRM systems and business intelligence tools
• Excellent project management and coordination abilities with demonstrated success managing complex, multi-stakeholder initiatives
• Understanding of professional services business models and client buying behaviors

Nice To Haves

• Experience in consulting, economic advisory, or related professional services environments
• Background in cross-functional team leadership and practice area coordination
• Familiarity with whitespace analysis and business development methodologies
• Knowledge of thought leadership marketing and content strategy application

Responsibilities

• Design and implement unified client relationship management frameworks for both law firm and corporate client segments
• Create standardized processes that enable consistent, high-quality client engagement across all practice areas and geographic regions
• Establish best practices for client program delivery that can be scaled across the firm's diverse expertise areas
• Develop client engagement models that showcase CRA's integrated capabilities and thought leadership
• Conduct comprehensive whitespace analysis to identify untapped opportunities within existing client relationships
• Coordinate strategic introductions between consultants and clients to expand practice area engagement
• Leverage thought leadership content strategically to open new conversations and demonstrate additional capabilities
• Facilitate cross-practice collaboration to present unified, comprehensive solutions to complex client challenges
• Utilize client dashboards and analytics to identify high-potential opportunities for practice area expansion
• Transform data insights into actionable business development strategies executed with consultant teams
• Track and measure client program effectiveness, ensuring initiatives drive measurable revenue impact
• Create reporting frameworks that demonstrate ROI of coordinated client engagement efforts
• Design and manage client programs that position consultants for maximum success in business development
• Work behind the scenes to coordinate consultant activities, ensuring seamless client experiences
• Provide consultants with market intelligence, client insights, and strategic frameworks to enhance their client interactions
• Establish feedback loops that continuously improve client program effectiveness and consultant engagement

Benefits

• Robust skills development programs, including a commitment to offering training annually through formal and informal programs
• Wellness programming to support physical, mental, emotional and financial well-being
• In-house immigration support for foreign nationals and international business travelers
• Comprehensive total rewards program including a superior benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees