Manager, Client Leadership

Enthuse-Marketing•Norwalk, CT

3d•$65,000 - $100,000

About The Position

The Manager, Client Leadership leads the day-to-day client relationship and directs the work required to deliver against client objectives. This role is responsible for translating goals into clear plans, aligning cross-functional teams, and managing expectations throughout the lifecycle of programs. Managers focus on quality, clarity, and outcomes - ensuring work is delivered effectively and relationships remain strong.

Requirements

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
6+ years’ of experience in account management, client engagement, or integrated marketing within an agency or related environment
Strong organizational and project management skills with the ability to manage multiple workstreams, deadlines, and priorities
Clear, confident communicator with strong written and verbal skills, able to articulate direction, manage expectations, and guide client conversations
Proven ability to translate client objectives into actionable plans and lead cross-functional teams through delivery
Demonstrated financial acumen in managing scopes, budgets, timelines, and resourcing
High attention to detail and commitment to accuracy across documentation, communication, and workflow processes
Ability to build strong client and team relationships, foster collaboration, and contribute positively to team culture

Responsibilities

Serve as the primary day-to-day client contact, leading status discussions, managing expectations, and guiding conversations through evolving business needs
Translate client objectives into clear workplans, briefs, and priorities that guide internal teams
Direct cross-functional teams across strategy, creative, and production to ensure aligned execution and on-time delivery
Manage scopes, budgets, timelines, and resourcing, identifying risks early and proposing solutions
Lead reporting and recap development, ensuring results, learnings, and recommendations are clearly communicated
Identify opportunities to expand scope, improve engagement, and strengthen client partnerships
Manage administrative tasks with attention to meeting agency compliance guidelines and standards