Manager, Client Implementations I

Fiserv • Lincoln, NE

6d

About The Position

As a Manager, Client Implementations I at Fiserv, you will lead a dedicated team of Implementation Analysts to ensure the successful implementation of Configure Digital products and services for our clients. This role involves managing a team specializing in client-facing implementations for both new and existing clients, as well as migrations from legacy online banking applications to the Configure Digital Platform. With a focus on technical project management, customer relationship management, and team building, you will play a crucial part in facilitating smooth transitions and ensuring exceptional client satisfaction.

Requirements

• 3+ years of people management experience.
• 10+ years of experience in technical or project management.
• Bachelor’s degree in Business Administration and/or equivalent military experience.
• Ability to gather, analyze, and interpret data accurately, and make recommendations for resolution.
• Experience troubleshooting and managing technical escalations.
• Strong customer focus with a sense of urgency and flexibility to changing circumstances.
• Strong interpersonal and negotiation skills with a high level of teamwork capabilities.

Nice To Haves

• Background and understanding of Digital Banking services, preferably with experience in Fiserv Digital Banking.
• Ability to drive customer issues to resolution by managing internal resources and detailed communications.
• Experience in managing a technical crisis effectively.
• Ability to successfully manage and coach a small to medium-sized team of diversely skilled storage and data protection engineers.
• Ability to coach and mentor indirect staff.

Responsibilities

• Manage department resources, including defining needs and hiring quality team members.
• Direct the performance management of all direct reports.
• Enforce established processes and create new processes where appropriate.
• Ensure and manage the professional development of team members.
• Manage technical escalations effectively.
• Conduct research on emerging products, services, and standards to support enhancement and development efforts.
• Act as a focal point in tracking problems and establishing trends for system availability.
• Participate in project planning, determining project needs in advance, and establishing timelines to complete projects on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees