Manager Client Implementation - HNAS

Highmark Health-posted 2 months ago

$78,900 - $147,500/Yr

Full-time • Manager

5,001-10,000 employees

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This role manages a team responsible for the daily operations of implementation activities, and monitors the entire portfolio of clients in the implementation process, addressing escalated issues requiring management involvement to overcome barriers. This role is responsible for scope management, change management, managing project resources and timelines. Requires the highest level of teamwork, organization, attention to detail, but above all, as the first impression to clients, demands the highest levels of professionalism, responsiveness, poise to excel in a fast paced, deadline-driven, multi-component complex environment. The incumbent focuses on continuous improvement in the platform implementation cycle for all clients. HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve.

Perform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Work with Sales Executives and Client Service Managers to identify opportunities for improving the implementation process, sharing leading practices across regions and markets.
Work with partners across the Organization to address issues affecting the implementation of specific clients, escalating issues to Commercial Markets leadership when necessary.
Ensure project is implemented with contractual obligations and regulatory requirements.
Participate in internal projects as needed.
Identify any issues in the implementation of all clients by facilitating the ongoing SCIT process, and drive accountability in the appropriate responsible partner(s).
Collaborate with internal partners to develop service levels in implementing clients and monitor performance against service level agreements.
Assist Implementation Consultants in the implementation of high-profile clients when necessary.
Analyze success of each implementation for proactive optimization recommendations.
Monitor the performance of Client Implementation Team members, drive accountability in direct reports and provide guidance on strategies to maintain or improve performance.
Possess initiative for process improvement initiatives both internally and with clients.
Coordinate and prioritize project tasks, manage timelines, maintain project plans and communicate status to sales executives and clients.
Educate potential ASO clients on what to expect during the implementation process.
Provide day to day and strategic leadership to a team of implementation service specialists.
Make decisions on the hiring of direct reports, including exercising the authority to terminate employment when necessary.
Coach and mentor Client Implementation team members.
Drive the Organization's Core Behaviors in all team interactions and activities.
Lead training and implementations for mid to large scale clients.

High School Diploma/GED required.
7 - 10 years of Communications experience required.
5 - 7 years of experience working in Cross-Functional Project Teams required.
3 - 5 years of General Office experience required.
7 - 10 years of experience working in the Health Care Industry required.
5 - 7 years of Leadership experience required.
5 - 7 years of Process Improvement experience required.
5 - 7 years of Project Management experience required.
5 - 7 years of experience in Sales Support required.
Producer's License - Accident & Health required.

Bachelor's Degree preferred.
1 - 3 years of experience in Benefits Administration preferred.
3 - 5 years of experience in Quality Improvement preferred.

Competitive salary range of $78,900.00 to $147,500.00.
Opportunities for growth and development.
Collaborative work environment.

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Manager Client Implementation - HNAS

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