Manager, Client Growth & Success

Twin Health

92d • $110,000 - $130,000

About The Position

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace®. With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health.

Requirements

• 3+ years of experience in client success, account management, or a similar customer-facing role, ideally within a SaaS, health, or services-driven organization.
• Proven track record of driving client growth, engagement, and retention.
• Exceptional communication and relationship-building skills.
• Strong analytical and data-story telling skills
• Skilled at understanding Twin’s programs, functionality, and best practices; able to confidently answer client questions and present tailored solutions.
• Adept at managing a diverse client portfolio, understanding client culture, priorities, and goals, and effectively conveying needs internally to align resources.
• Comfortable navigating large volumes of information and ambiguity, asking the right questions, analyzing situations, and uncovering root causes to solve challenging problems.
• Strong problem-solving abilities.
• Comfortable navigating ambiguity in a high-paced company, and working independently.
• Highly organized with excellent attention to detail and follow-through.
• A collaborative mindset and a passion for making a meaningful impact.
• The flexibility and agility to work cross-functionally in a fast-paced environment.
• Willingness and ability to travel as needed.

Responsibilities

• Own and manage a portfolio of employer clients as the single point of accountability
• Build trusted relationships with client and consultant stakeholders, aligning on goals and KPIs
• Develop deep expertise in Twin’s programs, operations, and growth strategies to advise clients effectively
• Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction
• Prepare and deliver client reporting, including ROI analysis and business reviews tailored to client objectives
• Proactively monitor client health and mitigate risks to satisfaction and retention
• Turn high-performing clients into advocates through success stories, testimonials, case studies, and external promotions
• Lead strategies that maximize program adoption and member engagement
• Use data insights to refine client strategy and improve outcomes
• Partner with Marketing to create client-facing materials and success stories
• Support and host client webinars and special initiatives to build engagement and community
• Manage the full renewal lifecycle for your portfolio, ensuring timely and successful outcomes
• Identify and lead opportunities for expansion and upsell
• Surface risks to renewal or growth early and partner cross-functionally to resolve them
• Serve as the central contact for client escalations, coordinating resolution across Implementation, Clinical, Product, and other teams
• Share client insights with internal teams to inform product improvements and growth strategies
• Collaborate with Marketing to develop promotional toolkits and campaigns that drive engagement
• Operate with urgency, rolling up your sleeves to meet client needs and business objectives
• Other duties as assigned

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees