Manager, Client Experience

Weber Shandwick • Los Angeles, CA

80d • $160,000 - $200,000

About The Position

Weber Shandwick is seeking a highly strategic and collaborative Senior Vice President to join our Client Operations and Project Management capability. This individual will play a critical role in driving operational excellence, cultivating talent, and aligning business objectives with operational strategies to achieve long-term success. As a leader in this space, the SVP will be responsible for overseeing large-scale new account transitions, driving transformations within existing client work, and leading the operational setup for new clients, including establishing processes, teams, and ways of working to ensure success. Additionally, the role will focus on elevating internal processes, ensuring financial health, and fostering team growth.

Requirements

• 15+ years of experience, with a demonstrated ability to lead complex operations at a global scale.
• Deep understanding of operational processes, financial management, and business strategy.
• Exceptional leadership skills, with the ability to inspire and manage diverse teams while fostering a culture of inclusion and collaboration.
• Experience negotiating client contracts, scopes, and budgets with a focus on delivering both strategic and financial value.
• Strong communication and interpersonal skills, with the ability to work effectively with senior leadership, cross-functional teams, and clients.
• Excellent communication and organizational skills.

Responsibilities

• Strategically uncover growth opportunities within departments and support the Client Operations and PM leadership team through focused, actionable planning to drive results.
• Lead large-scale transformation efforts tailored to existing clients and internal teams, aligning operations with Weber Shandwick's business goals and ensuring consistent optimization and efficiency across all functions.
• Lead the operational setup for new clients by establishing streamlined processes, building high-performing teams, and defining ways of working to ensure seamless integration and delivery excellence.
• Provide strategic operational consultation by identifying risks and opportunities, driving large-scale operational models, and delivering actionable solutions.
• Act as an escalation point for operational challenges, ensuring seamless issue mitigation and continuous improvement.
• Partner with agency leadership to reinforce and promote the value of Client Operations and PM services as a growth engine for the agency and drive overall capability growth.
• Oversee the fiscal health across Clients and the remit assigned within the Client Operations and PM capability, ensuring billability, utilization, and sustainable financial practices.
• Negotiate large-scale, global and complex scopes, agreements, and budgets with clients, procurement, and internal parties such as Finance and Legal.
• Provide guidance on margin management and revenue growth by reviewing scopes of work and partnering with leadership on effective financial strategies.
• Lead the development of high performing teams by strategically define training opportunities, lead educational sessions with senior agency leaders/offices, and actively sponsor and mentor emerging diverse talent to foster a culture of inclusivity.
• Drive inclusive hiring practices in collaboration with Talent Acquisition while managing and coaching a diverse team to develop the next generation of Weber Shandwick leaders.

Benefits

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays - Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees