Manager, Client Executive

The Client Executive Manager will lead their team of professionals towards achieving retention and upsell targets within Tax & Accounting Small-Mid segment. The CE Manager will direct their team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process, to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and recommend additional resources that help solve our customer's problems. In this opportunity as Client Executive Manager, you will: Maximize total renewals and new sales growth by promoting the sale of industry leading research, tax compliance, accounting & audit, and advisory products. Recruit, coach and develop an effective team of sales professionals capable of delivering retention targets, new sales quotas, key product sales. Direct sales professionals on retention management and forecasting. Direct and inspect use of technology - enablement tools, and CRM compliance. Work with Marketing on campaigns, incentives and promotions and ensure focus toward attainment of channel / department goals and objectives. Partner with sales leadership to ensure alignment with retention and sales objectives as well as departmental ownership of talent development. Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service. Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals. Proactively identify and respond to issues in the department that affect teamwork and goal attainment. Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process. Counsel and provide guidance towards employee relations situations and performance management concerns. Conduct annual performance and salary reviews. Work with organizations throughout Thomson Reuters to ensure customer accounts are handled efficiently and accurately and customer issues are resolved in a timely manner. Maintain a working knowledge of company products, special sales programs and marketing efforts within the sales division. Builds rapport and relationships with internal and external customers through prompt, courteous, efficient, and professional service. Identifies gaps and other opportunities to improve sales attainment capabilities. Adhere to ethical standards contained in the Thomson Reuters Code of Conduct while servicing customers and meeting department goals. Assumes other responsibilities as required or requested by Leadership.