Manager, Client Excellence Operations, Healthcare

Inmar Intelligence•Winston-Salem, NC

60d

About The Position

The Manager (Team Lead) leads the Healthcare Technical Operations Team, responsible for technical onboarding, integration, and data quality operations across Inmar’s Healthcare Division. This role defines and executes the long-term vision, strategy, and structure of Technical Operations, ensuring scalable, compliant, and reliable support for Healthcare clients and partners. Serving as a player-coach, the Partner Integration Manager manages a team of Implementation Specialists/Engineers and a Data Quality Analyst, providing guidance, oversight, and mentorship. This position oversees execution of technical onboarding for select partner and vendor relationships across multiple products, serving as the primary escalation point for technical issues and ensuring alignment with Product, Engineering, and Client Excellence. The Partner Integration Manager is accountable for operational excellence, compliance adherence (including DSCSA), and proactive client support. Why This Role Matters The Partner Integration Manager (Team Lead) is foundational to the success of Inmar’s Healthcare Technical Operations Team. By leading technical onboarding, integration strategy, and data quality oversight, this role ensures Healthcare clients experience reliable, compliant, and scalable operations. The Manager drives alignment between Product, Engineering, and Client Excellence, fostering operational excellence, compliance readiness, and client trust that supports long-term growth.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
6+ years of experience in technical operations, systems integration, or implementation management roles.
2+ years of experience leading technical or cross-functional teams.
Strong understanding of data integration protocols (AS2, SFTP, RESTful APIs) and compliance-driven workflows.
Proven ability to manage client-facing technical projects and resolve complex issues in collaboration with Product and Engineering.
Excellent leadership, organizational, and communication skills with the ability to influence across multiple levels.
Experience managing projects in regulated or compliance-oriented environments (e.g., DSCSA, healthcare, or life sciences).
Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.
Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
Collaboration: Works collaboratively with others to achieve group goals and objectives.
Coaching: Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.
Building Collaborative Teams: Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.
Vision and Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.

Nice To Haves

Master’s degree in Information Systems, Business Administration, or related discipline.
Experience leading a technical operations or integration function within a SaaS or healthcare technology organization.
Familiarity with data observability, monitoring, and automation tools.
Working knowledge of cloud environments (AWS, Azure) and modern data pipelines.
Experience managing dashboards and KPIs using tools such as Looker, Power BI or Tableau.

Responsibilities

Lead and manage the Healthcare Technical Operations Team, including Implementation Specialists/Engineers and the Data Quality Analyst.
Define the overall strategy for Technical Operations and ensure scalable, compliant execution across onboarding and integration processes..
Establish performance goals, metrics, and accountability structures for team effectiveness.
Provide coaching, feedback, and professional development to foster high-performing, cross-functional collaboration.
Serve as the escalation point for integration and onboarding issues, ensuring timely resolution and client satisfaction.
Oversee execution of technical onboarding for select partners and vendors to ensure integration readiness, compliance, and client satisfaction.
Collaborate with Product and Engineering to design scalable onboarding frameworks, standard playbooks, and automation strategies.
Ensure technical documentation, workflows, and data exchanges (AS2, SFTP, APIs) meet security and compliance standards.
Partner with the Data Quality Analyst to monitor integration performance, identify anomalies, and mitigate risks.
Lead continuous improvement initiatives focused on scalability, reliability, and client experience.
Collaborate with Client Excellence, Product, and Engineering leaders to ensure unified execution across teams.
Translate business and compliance requirements (including DSCSA) into actionable technical strategies.
Communicate progress, risks, and recommendations to executive stakeholders.
Develop dashboards and reports to measure onboarding efficiency, integration health, and client impact.
Partner with Client Excellence leadership to ensure insights from Technical Operations inform proactive client engagement and retention strategies.
Represent Technical Operations in strategic planning sessions and division-wide initiatives.

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs