Manager, Client Advice & Management

About the position

The Manager, Client Advice & Management is responsible for managing multiple projects within the constraints of scope, quality, time, and cost to deliver specified requirements and meet customer satisfaction. Project work includes business analysis, requirements gathering, building use cases, status reporting, testing, and documentation. Projects may include building collaborative solutions such as intranets or extranets and will be either proprietary or via third party vendors. The Manager, Client Advice & Management will work closely with the dedicated search engine optimization (SEO) team at Reprise, their clients, partners within other internal departments, and a variety of personnel across Mediabrands agencies.

Responsibilities

• Assemble key players for the project team; motivate and manage the team; delegate responsibility and tasks; establish and update plans with actuals and forecasts, delivery to time and cost; report to respective stakeholders; conclude the work documentation upon completion
• Liaise extensively with sponsors, internal and external customers, colleagues and vendors
• Ensure all project requirements and objectives are properly documented and followed
• Identify stakeholders and verify the key success indicators as the basis for managing the projects
• Ensure timely activity, integration and productivity of technical support, and administer efficient use of resources to meet requirements
• Manage trade-offs among scope, quality, time, and cost
• Facilitate project risk reviews and mitigation, then escalate issues to executives as needed
• Document and track all changes in project parameters, prepare end of project reports, close all project documentation, and archive appropriate records
• Partner with stakeholders across internal teams to support resource management, new business, partnerships, and other SEO craft workstreams

Requirements

• Experience in a web development, creative, media, or IT environment
• Experience with at least one project management methodology (e.g., lean, agile, waterfall)
• Strong communication skills, including the ability to articulate results and recommendations of analysis to a variety of audiences within the organization (e.g., laterally across peers and upward to senior management)
• Ability to develop solid professional relationships with clients, colleagues, and vendors
• Required PC proficiency and expertise with MS Office (Project, Word, Excel, PowerPoint) and a working knowledge of Asana, Basecamp, JIRA, Smartsheet, or a similar project management or issue tracker tool
• Initiative does not require candidates to have a college degree

Nice-to-haves

• 4+ years of relevant experience with at least 3 years in a project management role
• Goal-oriented and action-focused with strong time management, multi-tasking, project planning, delegation, and organizational skills
• Flexibility to plan, monitor, and deliver projects in a timely manner using cost effective methods
• Adaptability to shift priorities, demands, and tasks via analytical and problem-solving capabilities
• Knowledge of the general tenets of search engine optimization (SEO) is a plus

Benefits

• Medical and dental coverage
• 401(k) plans
• Flex spending
• Life insurance
• Disability
• Employee discount program
• Employee stock purchase program
• Paid family benefits
• Discretionary time off days
• Company-wide Appreciation Weeks and Wellness Days
• Competitive salary
• Eligibility for an annual discretionary incentive award or a relevant incentive award