Manager, Client Administration

T. Rowe Price • Owings Mills, MD

41d • $100,000 - $151,000 • Hybrid

About The Position

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You'll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you'll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity. Join us for the opportunity to grow and make a difference in ways that matter to you. Role Summary Manages a Retirement Plan Management team responsible for providing high-quality operational and administrative support to clients. Responsible for ensuring that good client relations are maintained and that client retirement plans are operating efficiently and effectively.

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 5+ years of total relevant work experience

Nice To Haves

• ASPPA Credentials such as QKA, QPA, etc. or certificates such as RPF or similar Foundational Retirement plan knowledge
• Account management experience
• Project management experience

Responsibilities

• Fosters a culture of strong accountability while ensuring the team consistently follows established operational and administrative processes.
• Analyzes trends and recommends process enhancements to improve team performance.
• Acts as an escalation point for complex problems that less experienced resources cannot solve.
• Provides input into decision-making processes.
• Communicates with clients and prospects to support their operational and administrative needs and ensure high client satisfaction.
• Partners alongside service teams, including relationship managers, to engage clients on proactive plan reviews, issue remediation and ongoing service.
• Tracks and reports on team deliverables.
• Coaches and guides assigned staff to improve the execution of security and business continuity activities and achievement of goals.
• Manages staff development and talent management processes.
• Coaches and counsel' staff as well as determine staffing and compensation recommendations, and participates in hiring and termination decisions.
• Provides subject matter expertise and leadership support for business initiatives.
• Drives adoption and execution of business initiatives.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 5,001-10,000 employees