Manager - Client Accounts
About The Position
About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Manager - Client Accounts position is responsible for overseeing revenue generation, monitoring financial performance, preparing annual budgets, and building customer relationships. This role works cross-functionally with Finance and Operations teams to monitor revenue and optimize profitability. Duties also include managing customer rate schedules, negotiating and executing contracts, analyzing potential new business opportunities, and participating in actions to improve Glovis profitability.
Requirements
- Advanced PC skills: Microsoft Excel, Word, PowerPoint and database management required
- Must be able to work independently and at the direction of the Manager and/or National Manager/HOD required
- Excellent written and verbal communications skills preferred
- SAP experience preferred but not required
- Ability to logically and systematically solve complex problems that involve competing priorities required
- Bachelor's Degree Required
- 7 - 10 Years of Direct Experience in Business Planning and/or Financial Analysis Required
- 4 - 7 years of Supervisory Experience Required
- 2 Years of Indirect Experience Required
Nice To Haves
- 8 - 13 Years of Direct Experience Preferred
- Logistics and/or Automotive Industry Experience Preferred
- 4 Years of Indirect Experience Preferred
Responsibilities
- Prepare and maintain numerous client rate schedules and pricing structures, managing annual contractual rate adjustments and calculating special rate modifications
- Ensure that rates are accurate and are submitted to the clients on-time, to support normal billing and company cash flow
- Prepare the Annual Budget document and MOU agreement for key Customers
- Prepare proposal documents and presentations as needed, including internal approval documents (red folders) and present these ideas internally and externallyBuild relationship and strong communication with key Customer contacts
- Provide insight on skills and capabilities required and contribute to short, medium and long-term business plans, adding value through strategic resourcing decisions and develop the understanding of the business into action plans and focus areas for operationProvide leadership on special projects
- Oversee the project from a revenue and profit perspective, collaborate with internal departments, review and confirm data supplied by other teams, assess and identify risks, calculate rate proposals (if needed), and ensure that the team meets deadlines set by executive management
- Analyze client revenue structures and develop strategies to achieve optimal revenue growth and profitability improvement
- Monitor and adjust pricing templates and strategies to ensure optimal revenue generation and cost recoveryCollaborate with and provide support to operational teams on special projects, to identify and expand revenue opportunities
- Coordinate with the Client Accounts team to review monthly financial result data, analyze trends and profitability, for all Customers and sections of operationsTrack team KPI & MBO progress and prepare monthly tracking reports
- Oversee the building and management of Power BI reports created by the Client Accounts team, to be presented to executive managementMentor, guide and support to team members and workflow
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short-Term & Long-Term Disability
- Paid Vacation, Holidays, and Sick leave
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement
- 401(k) with Generous Matching
- Referral Bonuses
- Auto Allowance
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
- Discretionary Bonuses
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
