Manager, Claims

AmTrust Financial Services, Inc.•Nashua, NH

47d•$92,000 - $112,500

About The Position

AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Workers' Compensation Claims Manager in Nashua, NH. The Workers' Compensation Claims Manager is responsible to supervise activities within the worker compensation lost time claims department. This may encompass supervision of administrative tasks and staff or oversight of the investigation of insurance claims involving workers compensation, property or casualty claims based on coverage, appraisal and verifiable injury or damage. This position involves the direct handling of tasks and/or claims in addition to supervision of staff. The WC Claims Manager reports to the Director of WC Claims.

Requirements

Bachelor's degree or equivalent combination of work experience and education required
5+ years' experience in workers compensation insurance industry
Valid adjusters license in appropriate jurisdictions or ability to obtain such
Basic understanding of laws, principles of coverage, liability, and insurance industry in general, with specific emphasis on workers compensation
Leadership skills: ability to plan, organize, delegate, and develop corporate human resources
Ability to work with little supervision and direction
Ability to operate business technology
Ability to manage personnel administration including employee evaluations and salary administration

Responsibilities

May oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, evaluation, negotiation and settlement
Ensures all claims eligible or ineligible for payment conform to quality, production standards, and specifications
Ensures claim processing is consistent with applicable policies, procedures and department guidelines
Analyzes and approves workers compensation claims
Completes regular quality audits of staffs work, records results and counsels staff to bring work to or above standards
Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards
Establishes and executes controls to assure that the quality of the work meets or exceeds standards
Reviews and analyzes processes, procedures, and workflows to identify opportunities for process improvement and efficiency