Manager, Claims Property - Weather (Remote Event Management)

Nationwide-posted 6 months ago
Full-time • Manager
Des Moines, IA
Insurance Carriers and Related Activities
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If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. The ideal candidate for this role will be located in Des Moines, IA or Columbus, OH with the ability to work a hybrid schedule (in office/WFH). Relocation assistance may be available for qualified candidates who reside more than 50 miles from preferred location. This leadership position will require someone who can: Lead - energize others and share leadership. Innovate - solve needs in ways people have not yet imagined. Adapt - anticipate and embrace change. The ideal candidate will possess: Strong claims knowledge, Property technical knowledge preferred. Proven leadership (informal or formal), including mentor and/or coaching skills Strong customer service and conflict resolution competency Excellent organization and adaptability skills Can work through ambiguity.

  • Supports weather claims performance improvement by participating in special claims initiatives.
  • Supports and improves cross-functional and cross-claims coordination for Field Property Claims.
  • Coordinates resources with other functions such as quality assurance, fraud investigation, subrogation, claims legal, service center/call center and corporate office support staff.
  • Manages support resources/vendors as the need arises.
  • Conducts quality assurance file reviews and implements team recommendations.
  • Monitors and manages weather unit performance objectives.
  • Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
  • In support of Field Property, resolves customer complaints according to standard methodologies.
  • Monitors customer satisfaction in an effort to drive action plans for improvement.
  • Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.
  • Leads associates, including performance, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
  • Undergraduate degree or post-graduate studies preferred.
  • State licensing where required.
  • Successful completion of required/applicable claims certification training/classes.
  • Eight years of related experience in claims settlement, handling or management.
  • Supervisory, training and/or claims consulting experience preferred.
  • In-depth knowledge of claims files handling, investigation and settlement processes and procedures.
  • Legal issues/litigation process as it relates to claims.
  • Best claims practices and quality file review procedures.
  • Insurance industry operations, including understanding of sales and underwriting functions.
  • Claims operations practices, procedures and related systems.
  • Excellent customer service skills to proactively identify and understand customer needs.
  • Verbal and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field management.
  • Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance situations such as loss control, adjusted loss expense, customer satisfaction, employee development and engagement.
  • Ability to supervise and train claims representative in all aspects of claims processes.
  • Effective communication skills necessary for customer contact, negotiation, presentations, project management and personnel management.
  • Ability to make decisions, establish priorities and set strategic directions.
  • Ability to organize and deal with a variety of situations, discern problems and recommend/implement solutions.
  • Demonstrated ability to operate personal computer with proficient use of claims and business software.
  • Medical/dental/vision insurance
  • Life insurance
  • Short and long term disability coverage
  • Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
  • Nine paid holidays
  • 8 hours of Lifetime paid time off
  • 8 hours of Unity Day paid time off
  • 401(k) with company match
  • Company-paid pension plan
  • Business casual attire
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