Manager, Claims Management - Universal Kids Resort

Universal Orlando•Frisco, TX

About The Position

JOB SUMMARY: Responsible for overseeing liability claims and litigation, managing the Workers’ Compensation program, and implementing risk mitigation strategies for Universal Kids Resort hotel and theme park. This role collaborates with Comcast Risk Management and NBCUniversal Litigation, internal stakeholders, third-party administrators, outside counsel, and medical providers to conduct investigations and audits of incidents involving guests and Team Members, collect witness statements and respond to discovery requests, ensure effective claims handling, compliance, and communication. The Manager will work with the Comcast Risk Management and Universal Kids Resort Management teams to develop and maintain a Transitional Duty program and provide data-driven insights to support risk mitigation efforts. Additionally, they deliver training programs as developed in collaboration with UDX Claims Management Team Members to educate internal partners on Workers’ Compensation and Risk Management best practices. JOB RESPONSIBILITIES: Manages Liability claims and litigation by working with internal and external partners to request, gather, and evaluate documentation and evidence to include reviewing and responding to discovery requests, pleadings, working with internal partners and outside counsel to schedule and attend site inspections, mediations, and meetings with outside counsel. Responsible for managing the relationship with outside defense counsel. Manages the Workers’ Compensation program by collaborating with business leaders, Comcast Risk Management, the Third-Party Administrator, and medical providers to ensure clear communication with injured Team Members. Oversees claim evaluation, documentation collection, submission, and follow-up to facilitate effective claims management. Reviews, investigates, and audits incident reports and data involving guests, third parties, and injured Team Members. Establishes reports to track relevant information on claims and litigation and to track and report on trends to the business to support risk mitigation efforts. Assists in developing and maintaining a Transitional Duty program to include job identification and assignment, department and employee liaison, job rotation, meetings, pay/time adjustments, and permanent assignments as necessary. Assists in developing and provides training and education opportunities to internal business partners on Risk Management and Workers’ Compensation. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities. Perform other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.
Must be a self-starter capable of working with various elements within a diverse organization to provide the highest level of service
Knowledge of relevant Workers Compensation laws and claims management principles in Texas.
Knowledge of relevant Texas tort and civil procedure laws.
Data Analytics with root cause analysis experience.
Quantitative reasoning skills with strong conflict resolution skills.
Strong presentation and writing skills.
Strong communication skills.
Case organization skills with strong negotiation skills.
Ability to make independent judgments based upon known facts.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.
Bachelor’s degree is required in Business Management, Risk Management, Law, Health Care Admin, HR, or related field.
5+ years of Risk Management and Claims experience to include liability, Workers’ Compensation, and managing litigation is required.
Experience should include managing Workers’ Compensation and Liability claims in the State of Texas; or equivalent combination of education and experience.

Nice To Haves

ARM, CRM, and/or licensed adjuster preferred.
J.D. or advanced degree in related field preferred.
Ability to work with clients and business partners at multiple locations.

Responsibilities

Manages Liability claims and litigation by working with internal and external partners to request, gather, and evaluate documentation and evidence to include reviewing and responding to discovery requests, pleadings, working with internal partners and outside counsel to schedule and attend site inspections, mediations, and meetings with outside counsel.
Responsible for managing the relationship with outside defense counsel.
Manages the Workers’ Compensation program by collaborating with business leaders, Comcast Risk Management, the Third-Party Administrator, and medical providers to ensure clear communication with injured Team Members.
Oversees claim evaluation, documentation collection, submission, and follow-up to facilitate effective claims management.
Reviews, investigates, and audits incident reports and data involving guests, third parties, and injured Team Members.
Establishes reports to track relevant information on claims and litigation and to track and report on trends to the business to support risk mitigation efforts.
Assists in developing and maintaining a Transitional Duty program to include job identification and assignment, department and employee liaison, job rotation, meetings, pay/time adjustments, and permanent assignments as necessary.
Assists in developing and provides training and education opportunities to internal business partners on Risk Management and Workers’ Compensation.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.