Manager - Claims Enablement
About The Position
Primary job function is to improve and maintain claim quality throughout the company. Has overall responsibility for development of claim best practices, claim professional training, and compliance. Leads efforts in overall consistency of liability claim handling. Further responsibilities include: new staff onboarding and training regarding claim handling practices and procedures; Developing internal best practices for claim handling and litigation management; Auditing all claims professionals on no less than semi-monthly basis; Leading weekly claims committee meetings; and Conducting new employee training as well as monthly training seminars. Also tasked with development and maintenance of internal audit tools and a claims professionals handbook. Provides mentorship for claims professional staff.
Requirements
- Bachelor's degree
- 9 years relevant claims handling experience
- Proficiency in MS Office applications, and related claims and business software
Nice To Haves
- Previous auditing experience
- Extensive liability and workers compensation claims background
- Strong process management skills
Responsibilities
- Improve and maintain claim quality throughout the company
- Development of claim best practices
- Claim professional training
- Compliance
- Overall consistency of liability claim handling
- New staff onboarding and training regarding claim handling practices and procedures
- Developing internal best practices for claim handling and litigation management
- Auditing all claims professionals on no less than semi-monthly basis
- Leading weekly claims committee meetings
- Conducting new employee training as well as monthly training seminars
- Development and maintenance of internal audit tools and a claims professionals handbook
- Provides mentorship for claims professional staff
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
