Manager, Claims - Commercial Casualty (Construction Defect)

Nationwide

303d • $106,000 - $158,000 • Remote

About The Position

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This is a remote opportunity available to applicants across the United States. This individual will manage a team of on average 5 - 7 Claims Associates and support their development through direct coaching and training. The Manager is responsible for all recruiting initiatives, performance management, and Associate development. He or she will provide support and training on best practices for Associates to ensure they are providing best in class customer service to Nationwide members.

Requirements

• 3 - 5 years of commercial construction defect claims experience.
• 3 - 5 years people leader experience, managing direct/in-direct reports, or other avenues of leadership (projects, initiatives, etc).
• Knowledge and demonstrated practice of coverage interpretation.
• Experience training direct reports and modifying training based on learning styles.
• Demonstrated customer service expertise.
• Strong written & verbal communication skills.
• Ability to juggle multiple competing priorities simultaneously.

Nice To Haves

• Undergraduate degree or post-graduate studies preferred.
• Eight years commercial claims handling experience.
• Supervisory or project lead experience preferred.

Responsibilities

• Manages commercial casualty claims from inception to conclusion.
• Manages the settlement of all claims and lawsuits within a designated area of responsibility.
• Plans and executes all schedules necessary to promptly and effectively apply best claims practices to conclude all assigned cases according to company guidelines.
• Adheres to high standards of professional conduct while delivering superior claims service.
• Manages reserve process to ensure reserve adequacy.
• Conducts on-site field investigations of reported commercial claims.
• Maintains current knowledge of all insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.
• Demonstrates and encourages technical excellence, manages productivity, conducts open file reviews, reinforces corporate communications, enforces compliance issues, identifies and resolves ethical dilemmas, manages general personnel issues.
• Develops, via building coaching/skills, career guidance/professional development counseling, training on technical skills and counsel on improvement opportunities.
• Evaluates employee performance.
• Oversees defense counsel handling lawsuits; authorizes and approves payments of defense attorney fees.
• Provides advice, counsel and training to Claims Representatives of all levels.
• Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.
• Identifies, develops and retains high potential/high performing associates who have the potential for, or are ready to fill, critical roles in the organization.
• Oversees associate management, to include: performance management, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and disciplinary actions for direct and possibly indirect reports.

Benefits

• Medical/dental/vision insurance.
• Life insurance.
• Short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree