Manager Claims - CCU Latent Bodily Injury

The Hartford • San Antonio, TX

7d • Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Are you ready to take on a pivotal leadership role within the Complex Claims Unit (CCU) – Latent Bodily Injury? CCU is a highly specialized home office claim unit responsible for managing the Company's legacy/long-tail bodily injury claims. Claims within CCU are often associated with more complex coverage issues that could potentially span multiple years of insurance coverage. These claims commonly involve litigation, require specific expertise to manage, and often entail significant exposures. As a Claim Manager, you will be responsible for delivering consistently high-quality work, outstanding customer service, driving innovation, and coaching a diverse and inclusive team of adjusters, engaging them to handle some of the Company's most complex and high-exposure bodily injury claims.

Requirements

• Bachelor’s degree preferred, advanced degree a plus.
• Minimum of 5 years of general liability claim experience within a property/casualty claim organization.
• Experience with latent/long-tail asbestos and/or sexual molestation claims and an understanding of complex coverage issues.
• Superior negotiation and resolution skills.
• Excellent communication, presentation, and interpersonal skills.
• Prior management (direct leadership, peer mentorship or project oversight) experience is required.
• Ability to make coverage and liability assessments/recommendations in consideration of applicable laws.
• Ability to successfully prioritize workload while meeting targeted deadlines in a fast-paced environment.
• Demonstrated ability to provide coaching and strategic direction to adjusters and provide trustworthy strategic recommendations to management.
• A proven ability to collaborate with peers to identify opportunities and develop solutions to drive continuous improvement.
• Solid technical acumen and proficiency with MS Office (Outlook, Word, PowerPoint, & Excel), MS CoPilot, with a proven record of quickly mastering other technological applications and systems.
• Demonstrated ability to deliver outstanding service to our customers.
• Demonstrated ability to lead, engage, inspire, and motivate a team to achieve operational and business objectives as well as their own personal potential.
• Strong analytical and critical thinking ability.

Responsibilities

• Effectively train, coach, and develop staff to enable them to perform their jobs and achieve individual and professional goals.
• Oversee a caseload of complex latent bodily injury claims, ensuring accurate and timely coverage review, investigation, evaluation, and settlement by the team.
• Drive the development and implementation of innovative disposition strategies and consistently strive for settlement results in a timely manner.
• Effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals.
• Evaluate and communicate current industry reporting, jurisdictional updates and marketplace trends for key changes which may impact the business segment.
• Monitor financial results, trending and variances from target including identifying and implementing appropriate adjustments.
• Partner with the Property and Casualty Coverage Unit (Law Department,) Operations, Reinsurance, Underwriting, Products, Agents, Brokers, in-house and outside Counsel, Experts, outside Contractors and Leadership.
• Ensure exceptional customer service and quality claim handling.
• Build a high performing team with diverse characteristics, where individual differences are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager