Manager - Children's Department

SLC Public Library•Salt Lake City, UT

12d•$36

About The Position

The Manager plays a critical leadership role in the delivery of library services by inspiring, fostering, and maintaining high-performing teams. The Manager will collaborate with other staff members to advance the Library’s mission and to achieve the objectives of the Strategic Roadmap.

Requirements

Master’s Degree in Library Science from an ALA-accredited program, five years progressively responsible library related experience, and two years of supervisory or management experience; or an equivalent combination of education and experience.
Demonstrated leadership skills, including experience with mentoring and guiding staff to ensure people and teams are effectively using their time to deliver and improve services. Skilled at creating a healthy and positive work environment with open communication and collaboration.
Demonstrated commitment to developing and contributing to an inclusive and equitable work environment.
Demonstrated commitment to integrating cultural competency practices into daily work.
Proven ability to work with people from a diverse range of backgrounds.
Excellent written and verbal communication skills, including presentation skills, skill with group and team dynamics.
Experience in project management, including planning and evaluation, managing a budget, scheduling and monitoring, coordinating multiple projects, and project communications. Must be able to use technology to plan, communicate, deploy and evaluate multiple projects simultaneously.
Required to maintain professional knowledge and skills through reading professional journals, viewing related webinars, attending training or professional conferences.
Ability to assess, recommend, and implement improved policies, processes and procedures relating to area of responsibility.
Ability to use data in decision making for location needs.
Ability to establish and maintain positive working relationships with staff, other managers, community members, and the public.
If travel is required for library purposes, must have transportation. If using a personal vehicle, must maintain state required insurance.

Nice To Haves

Experience with Children Services and Programming.
Spanish language and/or other non-English language skills.
Experience with library operations, programs, and services.
Experience with library computer systems, databases, software, and commonly used technology and applications.
Advanced knowledge in an area of expertise, such as, children’s, teens, art, or foreign language collections.

Responsibilities

Change Management: Effectively leads change, helping staff to develop agility and resilience, connect with a vision, and work collaboratively in a continually changing environment.
Working relationships. Fosters good working relationships with diverse people including staff, patrons, volunteers, vendors, and community partners. Accepts and completes assignments from supervisor, manager, or other Library staff in a professional and timely manner.
High quality customer service. Creates an atmosphere of delivering high quality customer service. Models exceptional customer service with each interaction. Seeks new and innovative ways to provide services. Provides accurate Library policy interpretation and information to patrons about library resources, services and events. Continuously reviews processes and staff performance to ensure accurate, efficient, and consistent results in all customer service functions. Resolves difficult customer service interactions requiring the intervention of a supervisor. Works effectively with people from a diverse range of backgrounds.
Employee engagement. Builds a high performing staff team that supports the library experience and the organizational goals. Encourages creativity and healthy discussions among staff to arrive at creative approaches and solutions. Makes hiring decisions. Matches staff talents and skills with projects and allocates resources. Trains employees, monitors performance, sets goals, evaluates, and motivates team members. Coaches, counsels, and disciplines staff members not meeting expectations or requirements.
Fosters opportunities for internal growth and improvement. Establishes processes, workflows, and scope of respective teams and committees. Identifies improvements and implements efficiencies to maximize the impact of staff and team efforts. Assesses and recommends training opportunities to support staff work. Assists with identifying opportunities to achieve professional goals.
Communication. Ensures library services, along with the Library’s brand and message, are being delivered at a consistently high level. Supports and promotes the mission and Strategic Roadmap and communicates system-wide goals and measures. Acts as a liaison between management and staff. Brings communication to the Management Team and positively represents organizational messages.
Building a better community. Focuses on the role the Library can play in changing people’s lives and in enhancing communities. Proactively establishes working relationships with community leaders. Develops deep understanding of local community demographics and needs. Collaborates with Service Coordinators to develop local partnerships to provide community-relevant programs and services. Evaluates services, prioritizes projects, and allocates resources to best meet organizational and community needs.
Decision Making. Makes well-informed, sound decisions, balancing organizational and branch goals and priorities. Collects, monitors, and analyzes relevant quantitative and qualitative data to make informed decisions. Assesses alternatives from multiple viewpoints and perspectives. Effectively implements decisions and evaluates results.
Teamwork. Fosters positive teamwork among staff. Represents assigned department or branch on the Management Team for the Library. Shares perspectives with the team and contributes to the dialog in reviewing initiatives, policy changes, and library operations. Supports the efforts of Services Coordinators and other Library teams.
Facility/Location Management. Assures that the library facility and equipment are in good working condition. Identifies and recommends potential location improvements. Resolves or reports maintenance problems. Oversees opening and closing duties including securing the building or location.
Preparation and management of annual budget. Prepares recommended annual budget for assigned location. Monitors and approves expenditures, ensuring the responsible and equitable use of public funds.
Other duties as assigned.