Manager-Centralized Referrals-Full time

Trinity Health • Davenport, IA

11d

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Join the MercyOne Family! We are looking to hire a Manager, Centralized Referrals. As a Manager in Centralized Referrals at MercyOne, you will This position is responsible for the successful daily operations of the Centralized Referrals team, including overseeing the referral supervisor and referral specialists. The Referral Manager will provide all staff with training, ensure they are versed in customer relationship strategies, and oversee the efficiency and productivity of the department. The Referral Manager will also have administrative responsibilities, such as conducting meetings, making routine visits to facilities, performing reviews of specialists and other staff, and collaborating with clinic leadership, providers and other staff to ensure all referral practices are being followed.

Requirements

• Must be comfortable operating in a collaborative, shared leadership environment.
• Bachelor's degree in business, nursing, health administration, or related field required; or enrolled in a Bachelor’s Degree program and actively pursuing. In limited circumstances, internal candidates’ MercyOne leadership experience may be considered in lieu of education requirements at the sole discretion of MercyOne Medical Group senior leadership.
• Referral Coordinator preferred
• Minimum five years working experience in a customer-service/contact center environment in a position with direct supervisory responsibilities preferred
• High School Diploma or equivalent required
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Responsibilities

• Manage the performance of all assigned staff in the Centralized Referrals department to provide comprehensive, quality service to all internal/external customers.
• Ensure that departmental goals are met by analyzing and reporting individual and group performance results using KPIs and utilizing call recording and other reporting functionality
• Make recommendations to internal/external clients and Revenue Integrity management for process changes and new systems/technology to improve the referral process and overall patient satisfaction
• Collaborate with clinic leadership, providers and staff to ensure referral practices are being followed and patient referral needs are met timely and appropriately
• Promotes an environment of patient centered care, building a team that promotes a positive patient experience with each encounter
• Implement/manage individual Performance Improvement Plans as appropriate
• Be available to provide 24/7 support to staff in the event of unanticipated situations
• This position will require travel on an as‑needed basis throughout the MercyOne Region Health Ministry

Benefits

• Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
• Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees