Manager, Central Claims

Merchants Insurance Group • Buffalo, NY

255d • $110,000 - $160,000

About The Position

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Manager, Central Claims to join our collaborative and dynamic Claims team in our Corporate Headquarters located in Buffalo, NY. The Manager, Central Claims is responsible for leading and mentoring a team of talented claim leaders and professionals handling a variety of property and casualty claims. The Central Claims Manager provides direction and training to the Central Claims Operations Unit with the objectives of minimizing the indemnity and expense impact to the Company in accordance with the Claims Department and Corporate goals. Assists in establishing actions that will positively impact the current and long-range Company objectives, plans and policies. Ensures adequate case reserve levels, equitable claim settlements, expense control and discharge of policyholders' liabilities in a timely and efficient fashion all in compliance with applicable State regulations and company performance standards.

Requirements

• 4 year degree or equivalent work related experience.
• 10+ years claims management experience and 10 years claims technical experience.
• High level of claims technical knowledge.
• Proficient with state and federal laws affecting claims handling.
• Prior supervisory or management experience is required.
• Knowledge of local industry developments and trends.
• Microsoft Office knowledge as well as the ability to work with internal company systems (WINS, ImageRight etc.).
• Exceptional organization, verbal and written communication skills.

Responsibilities

• Manage claim units responsible for several claim technical disciplines, including auto physical damage claims, Workers' Compensation claims, PIP/No-Fault claims, property claims and customer service teams.
• Manage general claim office processes and functions including first notice of loss (FNOL) intake, payment processing, mail and correspondence management, supplies and equipment for the department, and other operational processes.
• Ensure minimization of claim impact on combined ratios and other company level financial metrics. Analyze results, including all claim key performance indicators and take corrective action as necessary to improve results.
• Maintain appropriate reserves in all areas of responsibility.
• Ensure the timely, efficient and equitable discharge of company and policyholder liabilities in compliance with established Standards of Performance and State regulatory requirements.
• Participate in the design and implementation of departmental processes and procedures and claim handling Standards of Performance.
• Conduct claim file reviews as necessary to ensure internal and regulatory compliance and as a diagnostic tool to improve business results.

Benefits

• Welcoming and positive work environment.
• Hybrid work schedule requiring 8 full days per month in the office, with the option to work the remaining days at home or in the office.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions, with immediate 100% vesting in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree