Manager, Center Operations

Lincare • Sunnyvale, TX

80d

About The Position

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives. The role involves overseeing the operations of the center, ensuring quality service delivery, and maintaining compliance with regulations.

Requirements

• Bachelor's Degree or equivalent preferred
• Minimum of three years experience in a similar industry
• Demonstrated knowledge of policies and procedures
• Demonstrated knowledge of products
• Ability to work with limited supervision as an individual has primary responsibility for total operations of a center
• Must be DOT certified and possess a Commercial Driver's License (CDL) or have the ability to obtain one
• Must be computer literate

Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives
• Assist with employee files, including coordination of employee benefits and evaluations for service representatives
• Interact with Medical Professionals in the community
• Implement safety programs, maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Maintain knowledge of Medicare, insurance rules and regulations, community resources, and medical equipment availability
• Responsible for the CHAP effort for the center
• Organize and focus on special programs
• Control inventory and the purchasing of equipment and supplies
• Grow the customer base through excellence in customer service
• Ensure profitability of the center and implement cost controls
• Promote effective written/verbal communications
• Maintain a fleet of leased vehicles, establishing a routine preventive maintenance program and follow up on major maintenance
• Ensure the quality and safe delivery of medical equipment to patients
• Perform equipment set-ups in the customer's home, primarily oxygen equipment, concentrators, and reservoirs
• Perform on-call duties on a rotational basis with other employees in the center, including responding to call outs at night and weekends
• Serve as a backup when other employees are out due to absenteeism

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree