Manager, Casino (Avalon Theatre and Wrigley Ballroom)

Catalina Island Company • Avalon, CA

23d • $70,000 - $90,000

About The Position

Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis. We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests. The Casino Manager oversees daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom , ensuring exceptional guest experiences, efficient event operations, and the preservation of this historical landmark. This role combines leadership in hospitality, event management, and Food and Beverage oversight while maintaining positive guest experiences and company standards.

Requirements

• Minimum of three (3) years of experience managing a hospitality or entertainment venue with at least 1-2 years in a Restaurant or Food and Beverage industry
• 2+ years of supervisory/management experience.
• Excellent Customer Service Skills
• Basic knowledge of budget management and cost controls.
• Strong administration and management skills.
• Experience training colleagues in a hands-on and supportive manner.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong attention to detail and accuracy skills.
• Strong interpersonal and team player skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
• Willing to work in a fast-paced environment.
• Interact with individuals in interpreting and enforcing rules, policies, and procedures.
• Demonstrated success managing multiple outlets, departments, or concepts simultaneously
• Strong working knowledge of California labor laws, health codes, and alcohol service regulations
• Proven track record of driving guest satisfaction and operational excellence
• Financial acumen, with experience managing budgets, labor costs, and revenue management
• Excellent leadership, communication, and interpersonal skills
• Strong understanding in Beverage knowledge including craft cocktails and wine, with Sommelier certification preferred
• Proficiency in Microsoft Office, POS systems and inventory management
• California Food Handlers Certificate (completion at time of hire)
• RBS (Responsible Beverage Service) Certificate (completion at time of hire)

Nice To Haves

• Strong understanding in Beverage knowledge including craft cocktails and wine, with Sommelier certification preferred

Responsibilities

• Manage the daily operation of the Catalina Casino, including General Admission, Guided Tours, Concession Sales, and Special Events.
• Oversee day-to-day operations of Food and Beverage, ensuring consistency in service, food quality, cleanliness, and brand standards
• Create and maintain employee schedules, aligning them with tour schedules.
• Respond to day-of changes caused by staff call outs, inclement weather, or other unforeseen circumstances by adjusting employee schedules and tour schedules in real time.
• Ensure proper opening, closing, and shift execution, including floor presence during peak service periods
• Respond to guest feedback, online reviews, and service recovery situations with professionalism and urgency
• Maintain high standards of service, ambiance, cleanliness, and presentation
• Partner with other departments and leadership teams to support branding, seasonal programming, and community engagement
• Build and lead a strong management team with clear accountability and development plans
• Maintain master calendar, coordinating Daily Operations, Banquets, Venue Rentals, and Special Events.
• Keep FareHarbor Casino activity offerings up to date.
• Manage the Casino team to deliver excellent customer service.
• Uphold all safety standards and emergency response procedures.
• Monitor daily/weekly concessions ordering.
• Recruit, hire, train, and retain management and hourly team members
• Other duties as assigned

Benefits

• The Catalina Island Company offers housing as an option for eligible employees at a subsidized rate.
• Employees are responsible for paying a portion of the housing cost, typically deducted through payroll.
• Employee discounts and perks – restaurant, hotels and activities.
• Beautiful island views and a summer of adventure!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees