Manager, Carrier Sales Operations

Cable One • Bluffton, SC

1d • Hybrid

About The Position

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. This role offers a Remote/hybrid work environment (subject to change based on business needs) What you will do to contribute to the company's success Manage a team of Customer Success Specialists and Offer Managers who support our Carrier account base. Develop and implement strategies to increase adoption, satisfaction, and retention of our carrier partners. Analyze data and metrics to identify opportunities and risks for our carrier partners and proactively address them. Establish and maintain strong relationships with key stakeholders and decision-makers at our carrier partners. Collaborate with cross-functional teams such as sales, product, engineering, and marketing to provide feedback and insights from our carrier partners and advocate for their needs. Create and deliver reports and presentations to senior management and external customers on the performance and impact of our customer success initiatives.

Requirements

• Bachelor's degree in business, communications, or a related field.
• At least 5 years of experience in customer success, account management, sales management, or a similar role in the telecommunications or related industries.
• At least 2 years of experience in managing and developing customer success teams.
• Strong knowledge of the telecommunications industry and the challenges and opportunities faced by Communication Service Providers.
• Excellent communication, interpersonal, and presentation skills, with the ability to build trust and rapport with diverse audiences.
• Exceptional problem-solving, analytical, and decision-making skills, with the ability to use data and metrics to drive actions and outcomes.
• Highly motivated, self-driven, and adaptable, with the ability to work independently and as part of a team.
• Proficient in using CRM, NPS, MS Office, and other customer success tools and platforms.

Responsibilities

• Manage a team of Customer Success Specialists and Offer Managers who support our Carrier account base.
• Develop and implement strategies to increase adoption, satisfaction, and retention of our carrier partners.
• Analyze data and metrics to identify opportunities and risks for our carrier partners and proactively address them.
• Establish and maintain strong relationships with key stakeholders and decision-makers at our carrier partners.
• Collaborate with cross-functional teams such as sales, product, engineering, and marketing to provide feedback and insights from our carrier partners and advocate for their needs.
• Create and deliver reports and presentations to senior management and external customers on the performance and impact of our customer success initiatives.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services in select locations
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees