Manager, Cargo Readiness

CMA CGM•Nashville, TN

4d•$74,000 - $92,500

About The Position

American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace. As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping. Position SummaryManage day-to day container movement of all export loaded containers. Ensure all export loads scheduled for specific services and delivered within the timeframes are received and loaded to the vessel as planned. Collaborate proactively with other departments such as Bookings, Cargo Care, Cargo Flow, Equipment, Logistics, Operations, Sales and Trade and customers to reduce export booking fall offs. Maintain idle export containers at a minimum and ensure outstanding issues are resolved. Ensure that all possible export demurrage is invoiced accurately and timely. Maintain and report accurate data on status of bookings and loaded containers. Establish priorities, develop processes and procedures, and provide direction to the Cargo Management team.

Requirements

Able to establish goals and manage day to day activities to attain the goals.
Strong analytical skills to assess situations and resolve problems or look for opportunities to improve processes/procedures.
Good attention to detail and strong organization abilities with excellent follow-up skills.
Strong computer skills to include Microsoft Office applications (Excel, Outlook, Word). Working knowledge of pivot tables and macros beneficial.
Excellent written, verbal, and interpersonal communication skills.
Able to handle difficult situations in a professional manner
Advance knowledge of Cargo Management general operating procedures
Strong knowledge of CMA CGM operating programs and terminal operating systems
Previous management experience
Able to review reports and analyze business trends or patterns reflected in the reports
High School Diploma or GED
5-10 years General Experience
3-5 years Industry Experience

Nice To Haves

Bachelor’s Degree

Responsibilities

Analyze and resolve escalated issues within Cargo Management, with other internal departments and external customers and exhaust all options to ensure customers are provided with top level of customer service from CCA/APL. Make decisions that will appease customer and will have least cost impact to CCA/APL.
Create weekly demurrage audit report and evaluate results against expected performance. Create daily no activity reports and assign workload to coordinators to contact customers. Ensure applicable reporting is maintained for all employees’ KPI performances for demurrage invoicing, rail tracking and tracing, no activity bookings, vessel cleanup, idle bookings, email notifications to customers, and database comments
Develop new processes/policies and evaluate existing processes related to Cargo Management functions to ensure that business needs are properly addressed and make changes as applicable. Coordinate with other departments to ensure that policies/processes are followed as applicable and that “hand-offs” are completed within the established parameters.
Meet weekly with the Cargo Readiness Management team for discussion with employees regarding current processes and service/port updates. Participate in meetings with representatives and management from other internal departments to work together to improve current processes. Attend Operations meeting to discuss recent issues as required.
Reach out to customers with no container activity to aid in vessel forecasting prior to the port cut and assist with billing demurrage when necessary.
Involved in the hiring process and interviewing candidates for open positions. Ensure that timekeeping and reporting time-off for staff is accurately maintained and kept current by the Supervisor. Counsel employees when necessary for needed improvement and personnel issues
MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

Benefits

Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities

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