Manager, Care Support
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About The Position
We are looking for a Care Support Manager to support our growing Care Support team! The Care Support (CS) team exists to ensure members and clinicians are incredibly satisfied with the Spring Health platform and experience. The team's primary responsibilities include responding to member and clinician questions and needs (email, chat, phone), executing patient documentation items, providing benefits and billing clarifications, and troubleshooting platform access issues. The Care Support Manager is a resourceful, process-oriented, data-driven leader excited about building a high-quality support team. This role reports to the Associate Director, Care Support. This is a full time position that is fully remote.
