Manager / Care Management

Emory Healthcare•Atlanta, GA

2d•Hybrid

About The Position

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs...and more! Description The Manager, Care Management (CM) is responsible for direct oversight of the daily operations of the Care Management department as it relates to Discharge Planning. Ensures departmental day to day operations are successful by creating schedules, arranging coverage, and dividing work as necessary in order to ensure work is completed in a timely manner which will ensure compliance with regulatory requirements. Primary duties and responsibilities: Leadership and Management: 1. Responsible for maintaining and managing processes as it relates to day-to-day workflow. 2. Responsible for coaching, developing, training, and the performance management process for employees. 3. Ensures that department, division, and system strategic goals are connected to the daily work of the department. 4. Understands metrics such as LOS, avoidable days, readmissions, saved days and will be able to implement measures in order to achieve targeted goals Collaboration and Communication: 1. Thorough ability to effectively communicate and organize workflow, must quickly and effectively break down barriers to discharge. 2. Works with Care Management Leadership and Physician Advisors across the system and will collaborate with the interdisciplinary teams as well as the revenue cycle teams as needed. 3. Displays a broad understanding of complex discharge planning and strength in problem solving and critical thinking. Is able to successfully complete all roles within the department at any given time. Compliance and Program Development: 1. Collaborates with Care Management Leadership in order to successfully implement new policies and procedures. 2. Oversees departmental compliance by ensuring that the team adheres to established policies and procedures. 3. Ensures that the Care Management systems and tools are being utilized as designed including staying up to date with system updates and upgrades. 4. Monitors quality and productivity standards in order to manage individual performance as well as the team's overall performance. Travel: Less than 10% of the time may be required. Work Type: Hybrid employee - splits time between working remotely and working in the office.

Requirements

Education - If a RN, bachelor's degree required. Master's degree preferred. Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.
Experience - 7 years minimum experience with at least 5 years in a management position
Licensure - LMSW/LCSW will be accepted in lieu of RN requirements.
3 years of experience in Case Management (CM) required.
3 years healthcare experience required.
Leadership experience preferred. Proven ability to coach, mentor, and lead.
Demonstrates leadership abilities.

Nice To Haves

ACM or CCM certification preferred within a year of hire or eligibility

Responsibilities

Responsible for maintaining and managing processes as it relates to day-to-day workflow.
Responsible for coaching, developing, training, and the performance management process for employees.
Ensures that department, division, and system strategic goals are connected to the daily work of the department.
Understands metrics such as LOS, avoidable days, readmissions, saved days and will be able to implement measures in order to achieve targeted goals
Thorough ability to effectively communicate and organize workflow, must quickly and effectively break down barriers to discharge.
Works with Care Management Leadership and Physician Advisors across the system and will collaborate with the interdisciplinary teams as well as the revenue cycle teams as needed.
Displays a broad understanding of complex discharge planning and strength in problem solving and critical thinking. Is able to successfully complete all roles within the department at any given time.
Collaborates with Care Management Leadership in order to successfully implement new policies and procedures.
Oversees departmental compliance by ensuring that the team adheres to established policies and procedures.
Ensures that the Care Management systems and tools are being utilized as designed including staying up to date with system updates and upgrades.
Monitors quality and productivity standards in order to manage individual performance as well as the team's overall performance.