Manager, Care Management

TimeDoc Health, Inc. • Tampa, FL

1d • Remote

About The Position

Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reach one million patients by the end of 2025. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started! Who you are: You are an innovative leader, who has a proven track record of leading teams that deliver high quality, best in class, patient-centric care. You are a strategic and operational thinker with strong active listening and critical thinking skills that enable you to understand and respond with exactly what employees, patients and providers need. You are an incredible communicator, collaborator, and a person who thrives on delivering employee, patient and provider value. You know exactly what it takes to deliver our solutions. You are passionate about delivering patient centric care and you like your work to make a difference. You thrive in a dynamic, fast-paced, team-oriented and remote environment. The ideal candidate demonstrates the following core competencies: Developing Others. Share knowledge, skills or expertise with others in order to develop them into stronger performers and leaders. Strategic Thinking. Driven to envision a better future; takes any role and makes it better. Motivated to leave things better than they were. Driving Change. A change agent. Ability to bring about strategic change to meet the goals of the organization. Business Acumen. Knows how different businesses make money; is knowledgeable in current and possible future policies, practices, and technology; is aware of how a variety of strategies and tactics work in the marketplace. Driving Execution. Follows through on commitments and obligations, leading others to achieve expected results every time, on time. Inclusivity. Generate collaborative solutions through placing high value on diverse backgrounds and perspectives. Proactive and Clear Communication. Inform and influence others in a clear, concise and timely manner. Agility. Able to manage and switch priorities effectively. Emotional Intelligence. The capacity to recognize your own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others. Accountability. Demonstrates ownership, commitment and follow through in achieving results. The Role: In a Nutshell Reporting directly to the Director, Clinical Operations, the MCM is responsible for driving attainment of TimeDoc's patients service goals through the direction and oversight of the Team Leads and Care Coordinators. Key to this role is being able to articulate the "why" and inspire Team leads and Care Coordinators to see what's possible. As a trusted advisor and coach, you are the success leader and provide our Team Leads and Care Coordinators with a successful roadmap.

Requirements

• Active multistate/compact RN license preferred.
• Bachelor's or Master's in Nursing or Healthcare preferred.
• Certification in Case Management (CCM) preferred.
• Proven track record of leading high-performing care management teams.
• 3-5 years direct leadership experience.
• Experience leading large, remote teams and managers through growth and change.
• 3-5 years' experience in integrated Care Management or the telehealth space, ideally in Chronic Care Management and/or Remote Patient Monitoring.
• 3-5 years in a healthcare setting (Acute care setting, community-based healthcare environment, or managed care experience, preferred).
• Ability to communicate strategy and create a shared vision.
• Possess excellent verbal and written communication skills.
• Active listening skills.
• Collaborative and ability to champion best practices.
• Skilled at working across departments to deliver results.
• Thinks strategically and innovates.
• Escalation management skills.
• A builder - someone with experience building and operationalizing processes.
• Big picture orientation with attention to detail.
• Experience working in a fast paced, remote environment - ideally start up experience.

Responsibilities

• Manage Care Team.
• Hire Team Leads and/or Care Coordinators - select Team Lead and Care Coordinators who demonstrate strong critical thinking, clinical skills, and the ability to deliver best in class, patient centric care.
• Develop People - provide on-going Team Lead and Care Coordinator coaching, education, and mentorship; develop and implement a career development process for Care Coordinators and Team Leads that creates clear expectations, responds to our employees' desire to grow in their roles, and trains up our next generation of leadership.
• Recognize and engage with your assigned team in a positive, supportive, and encouraging manner.
• Operational Effectiveness - Oversee and drive peak operational effectiveness and efficiency with a laser focus on overall quality and key performance indicators.
• Actively participate in the development and monitoring Quality and Key Performance Indicators.
• Manage Managers - build our team of Team Leads, empowering them to implement TimeDoc management strategies and techniques while further developing them into talented coaches themselves.
• Assists Team Leads with challenges and problem solving in real time, and acts as a point of escalation for patient, provider and interdepartmental issues.
• Function as an advocate for your team, both internally and externally, by identifying opportunities and developing solutions for programmatic and operational improvements, to ensure your team is effective.
• Motivate the Team - using data from our Ops and QA teams, you will nurture a mindset that balances delivering valuable patient care and productivity.
• Prepare and maintain reports for leadership that tracks Team performance against objectives.
• Develop, implement, review and maintain a working knowledge of all clinical workflows and policies.
• Actively participate in decision making and the development of the Quality Assurance processes, including collaboration with the Training and QA teams.
• Actively identify and lead the execution of training efforts for Team Leads and Care Coordinators, while also delivering New Hire training support, as needed.
• Architect Meaningful Patient Interactions.
• Help innovate our product and services - gather the collective ideas of the care team for new product features and services, and productivity sharing those ideas with leadership.
• Focus on patient-outcomes - align our services with better patient outcomes and manage metrics that can show that value to our clients.
• Drive process improvement and change management.
• Be a change agent - identify areas of improvement and solutions for changes in our workflow, protocols, policies, and practices, and work with other departments and Care Teams to implement these changes.
• Be a change manager - prepare, support and equip Team Leads and Care Coordinators with the communication, tools and resources to adopt and use changes in our product processes, workflows, protocols, policies, systems, job roles, and much more.
• Participate in the Clinical Change Management Committee (CCMC) and weigh in on change decisions.

Benefits

• Evergrowing benefits - health, dental, PTO, paid holidays, 401K, and much more coming soon!
• A culture that will have you coming back for more - From online spirit week, to chat rooms filled with cake recipes, we've built a vibrant community that allows workers to connect on a personal level both in-person and from their home offices.
• A great place to build a career - As TimeDoc grows, we are committed to promoting from within.
• A passion for the intersection of the worlds of medicine and tech.
• A mission that you can believe in - helping keep patients healthy and out of the hospital is why we do what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees