Manager, Care Experience and Operations - Emergency Department

Medical University of South Carolina • Charleston, SC

107d

About The Position

The Manager of Care Experience and Operations is responsible for assisting in investigating and operationalizing new initiatives to ensure MUSC Health achieves market differentiation for how patients and customers experience care across all emergency departments. Your work will directly support the enhancement of future emergency department care experiences so that patients and customers experience care that is frictionless, timely, connected, compassionate, and value-driven. You will collaborate closely with cross-functional teams to support the adoption of relationship-centered solutions across digital and physical platforms. This role requires a deep understanding of how to deliver high-quality, safe care across the entire care continuum but will focus primarily on the emergency department.

Requirements

• Bachelor's Degree or Equivalent Work Experience.
• 7 years progressive work experience.
• 2 years management experience.

Responsibilities

• Investigate and operationalize new initiatives for patient care experience.
• Support the enhancement of emergency department care experiences.
• Collaborate with cross-functional teams to adopt relationship-centered solutions.
• Ensure care experiences are frictionless, timely, connected, compassionate, and value-driven.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees