Manager, Car Care

AAA • North Plainfield, NJ

403d • $76,677 - $101,550

About The Position

As an Automotive Repair Manager at AAA Club Alliance, you will oversee operations, mentor technicians, and ensure exceptional customer service in a state-of-the-art facility. This role requires strong leadership, organizational skills, and automotive expertise to drive performance and results while fostering a culture of excellence and teamwork.

Requirements

• Associates Degree or equivalent education/experience preferred.
• Six years' experience in the automotive industry, including three years in a management role.
• National Institute of Automotive Service Excellence (ASE) certification as a Master Automotive Technician preferred.
• Must possess and maintain a valid operator's license with five years driving experience and an excellent record.
• Advanced knowledge and ability to work with PC-based software (Microsoft Office Suite, Word, Excel) and automotive computer equipment.

Nice To Haves

• Experience with automotive repair management software.
• Strong communication and interpersonal skills.

Responsibilities

• Maintain overall responsibility for service delivery, staff administration, facility appearance, purchasing, record keeping, inventory control, and other operational areas of the Car Care facility.
• Effectively hire staff and schedule associates to meet changing business needs.
• Review necessary repairs with customers and associates and address questions or concerns, ensuring high quality customer service is provided daily.
• Develop external business relationships to generate business for the Car Care facility and enhance the AAA image in the community.
• Prepare weekly and monthly reports on the operations of the Car Care facility for management review.
• Act as the Health & Safety Officer for the location, managing safety and shop compliance issues to ensure conformity with OSHA and local laws.
• Prepare income and expense budgets and ensure strict adherence to budgetary guidelines.
• Ensure that the facility meets annual revenue and net income budgets and achieves budgeted sales.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Life insurance
• Prescription drug insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree