Manager Cancer Services Medical Oncology

Mount Nittany Health•State College, PA

15d

About The Position

POSITION SUMMARY The Manager assumes responsibility to manage day to day operations of the unit/department to provide high quality and safe patient care in a safe practice environment. The manager directs and develops staff; collaborates with multidisciplinary professionals; and provides service excellence. The Manager assists the Director with Long-term strategic planning for the workforce; Establishing and implementing standards for practice and maintain authority, accountability and responsibility for staff in their area of responsibility; The ongoing support and cultivation of a culture of shared decision making; Budgeting and planning. Manages the operations and staff: Radiation Oncology, Cancer Program, PSU Cancer Institute and COC accreditation. LEADERSHIP VALUES The MNH Leadership Values we are striving to emulate: Respect, appreciation and caring for all-positive outlook Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn’t shy away from difficult issues or conversations Stewardship of resources and passion for efficiency Ownership of actions and results focused Resilient; adaptable to change; perseveres in the midst of challenges Courage

Requirements

Bachelor's degree in a Business or Healthcare related field.
5 years of experience in a healthcare setting required or equivalent combination of education and experience, including at least two years in a supervisory capacity.
Knowledge of medical terminology, insurance theory and ICD-9, and CPT coding required.
Strong organizational skills, time management and the ability to set priorities among multiple competing objectives, tasks and initiatives
Basic project management skills including planning and executing technical and operational project activities with cross-functional teams
Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely
Good proficiency in problem assessment, and resolution and collaborative problem solving in complex, and interdisciplinary settings.
Ability to communicate effectively in both oral and written form
Ability to interact positively, constructively and effectively with internal and external staff, providers and organizational stakeholders
Must be able to deliver high level communication presentations for management
Ability to lead and mentor team through new and changing situations
Demonstrate a professional and compassionate manner while conveying a positive image of the practice
Must demonstrate leadership and relationship management skills, and manage conflicts with tact, sensitivity, and respect
Ability to work independently and follow-through and handle multiple tasks simultaneously
Ability to work collaboratively with staff and patient/family population demonstrating tact and sensitivity in stressful situations
Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and program
Must be a motivated individual with a positive mindset and exceptional work ethic
Registered Nurse License required
Meets the American Heart Association’s standards for Healthcare Provider Basic Life Support (BLS) and renews BLS every two years.

Nice To Haves

Knowledge of billing and scheduling systems preferred
Oncology/Infusion private practice experience preferred
Revenue cycle experience preferred

Responsibilities

Unit/Department Management
Financial Management : analyze, monitor, and explain budgets and variances; ongoing evaluation of productivity; and maximize care efficiency and throughput
Human Resource Management : Evaluate staffing needs and patterns; utilize recruitment techniques as it relates to staff selection; and ensure proper orientation.
Performance Improvement : utilize lean tools and methodology for identified areas of improvement; use of MDI (manage for daily improvement) strategies to drive outcomes; evaluate and improves customer/patient engagement performance; monitor patient safety reporting; participate in root cause analysis; promote workplace safety; maintain survey and regulatory readiness; just culture; and promote intra/interdepartmental communication
Foundational thinking skills : apply systems thinking knowledge as an approach to analysis and decision making
Technology : use of technology to support decision and improvement activities
Change management : facilitate change through assessing readiness, involving key stakeholder and those that do the work, communicate changes, and evaluate outcomes.
Appropriate clinical practice knowledge : maintain knowledge pertinent to scope of responsibility and promote evidence-based practice
Human resource leadership skills : performance management (conduct evaluations, assess staff, monitor fitness, initiate corrective actions, terminations, etc.); staff development and assurance of competencies; and staff retention skills and activities.
Communication skills : open, respectful, and effective, both oral and written.
Relationship management & influencing behaviors : manage conflict; situation management, promote team dynamics, mentor and coach staff & peers, apply communication principles; encourage participation of staff; role model professional behavior; act as a change agent; and apply principles of self awareness
Diversity and Inclusivity : maintain and environment of fairness and equality.
Personal and professional accountability : practice ethical behaviors; hold self and other accountable for respectful and professionalism; and promote and role model lifelong learning.
Directly supervises assigned staff for assigned practice site(s) and operational workflows to meet operational goals in patient volume and access, service, operational efficiency, and physician, staff and patient satisfaction.
Provides cross coverage for other operational workflows as needed.
Monitors workflows, implements approved corrective measures and adjusts as needed.
Ensures that staff is engaged and trained to execute remedy as appropriate.
Analyzes general and specific business conditions as they relate to operational issues and advises Administrative Director on these matters
Responsible for developing and implementing the operating budget for the practice; oversees the invoicing, purchasing and
Conducts and documents regular meetings and in service with the staff to communicate and reinforce new and existing practice policies and procedures.
In conjunction with the practice management team, reinforces practice policies and procedures to maintain standardization across practices.
Functions as EMR "Super User" all aspects of front-end components of application to provide guidance to Providers and support staff.
Within scope of authority, oversees the development of systems (both manual and automated – internal and external) to properly support practice-wide activities based upon business needs.
Builds and maintains ongoing working relationships with staff, leadership, and clinical members of the practice to facilitate positive staff morale and support provider productivity.
Other duties as assigned within professional scope of practice/training/education.
Oversees the creation and maintenance of the daily, weekly, and/or monthly assignment list to ensure adequate clinical coverage and provider support in the practice.
Conducts scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team driven coordination of care and services.
Promotes effective communication and adequate information flow within the practice.
Monitors key performance indicators and implements approved performance improvement initiatives, as needed.
Utilizes electronic medical record dashboards and reports to monitor and evaluate performance.
Collaborates with Administrative Director with corrective action/Performance improvement planning
Supports and mentors staff consistent with the department's strategic plan, in order to maintain an efficient patient-centered environment.
Participate in projects and performance improvement activities.
Participates in customer satisfaction initiatives, displaying a positive attitude in interactions with staff, patients and family members.
Participates as a member of the Oncology service line and various interdisciplinary committees and strategic business partner stakeholders to improve patient care and meet patient needs.
Oversees the preparation and maintenance of management reports necessary to carry out functions of the practice
Assists with recruiting and human resource management activities.
Ensures staff productivity benchmarks and quality measures are achieved.
Supervises all practice staff. Clinical work direction provided by physicians.
Evaluates staff performance and competencies, approaching the performance review process constructively and conducts it in accordance with corresponding Human Resource and departmental guidelines and procedures.
Offers continuing guidance and assistance to employees on work activities, procedures, competency development and performance-related issues as appropriate.
Ensures leadership is kept aware of performance of each employee on an ongoing basis; addressing any performance related issues promptly.
Promotes staff professionalism and performance with coaching, training and feedback.
Mentors others in individual and team accountability, modeling behavior and demonstrating best practices/techniques.
Documents the implementation and compliance with institutional policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter which improves the medical office’s effectiveness and the quality of patient outcomes.
Ensures compliance with all regulatory agencies, departmental and organization policies and procedures for all staff.
Keeps current on all applicable organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and maintains overall compliance to all required trainings.
Develops and establishes any new policies, procedures based on practice need; ensures their adequate execution, compliance, and updates.
Maintain patient privacy and confidentiality according to HIPAA requirements at all times.
Performs related and miscellaneous duties as assigned.