Manager, Cage Operations

San Manuel Casinos•Highland, CA

About The Position

Under the direction of the Senior Manager, Cage Operations, the Manager of Cage Operations is responsible for overseeing all cage activities. This role provides leadership and guidance to Relief Managers, Supervisors, and line level team members ensuring operational excellence and efficiency. Collaborate with other departments to deliver best -in-class experience for both team members and guests. This role is accountable for ensuring all departmental duties are performed in compliance with Yaamava’ Resort & Casino policies, practices, and Tribal Gaming Regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Oversees all team members follow Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) regulations to ensure superior guest satisfaction. Manages the progress of department activities and provides updates and feedback to cage senior leadership to continuously enhance growth and efficiencies 2. Ensures the security and accountability of enterprise funds is enforced by all team members by conducting regular audits and reconciliations of cage transactions to ensure accuracy and integrity. Ensuring all team members consistently follow established cash handling procedures through comprehensive training and enforcement of accountability standards. Utilizing reporting tools to detect and prevent discrepancies or fraud. Collaborating with internal and external auditors to maintain compliance with financial regulations. 3. Maintains appropriate staffing levels, approves time off (vacations, personal leaves, etc.), and reviews performance on an ongoing basis for Relief Managers. 4. Responds to formal guest complaints and resolves concerns in a timely and professional manner. 5. Conducts investigations and submits responses pertaining to reports of exceptions found. 6. Assists with internal and external audits and makes recommendations for improvements and/or changes to policies and procedures on a continuous basis. 7. Ensures compliance with safety requirements as well as the Emergency Action Plan and Business Continuity Plan by training all team members are familiar with evacuation routes and emergency contacts. Coordinating with security and senior leadership to implement the Business Continuity Plan during disruptions. Maintaining documentation of safety compliance and incident reports. Ensuring completion of required safety and training sessions for all cage team members. 8. Performs other duties as assigned to support the eﬃcient operation of the department. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Requirements

Bachelor’s degree required
Minimum three (3) years of experience in Cage Operations, Casino, Customer Service, or related field required.
Minimum three (3) years supervisory experience required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Thorough knowledge of cash management handling, AML compliance, and internal controls.
Ability to maintain strict confidentiality regarding financial data, casino policies, and promotions.
Advanced proficiency in oral and written communication skills.
Willingness to assume overall responsibility for the performance of Cage and Credit Operations.
Ability to maintain effective interpersonal working relationships with all team members.
Capable of handling high-pressure situations while maintaining a positive, professional demeanor and delivering exceptional guest service.
Strong analytical skills to interpret departmental data and determine needs and results.
Flexibility to perform assigned duties under frequent time pressures and in an interruptive environment.
Polished presentation, facilitation, and management instincts.
Ability to perform a broad variety of tasks requiring an irregular work schedule.
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required.
Role will not operate or drive Tribe-owned vehicles or patron vehicles.

Responsibilities

Oversees all team members follow Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) regulations to ensure superior guest satisfaction.
Manages the progress of department activities and provides updates and feedback to cage senior leadership to continuously enhance growth and efficiencies
Ensures the security and accountability of enterprise funds is enforced by all team members by conducting regular audits and reconciliations of cage transactions to ensure accuracy and integrity.
Ensuring all team members consistently follow established cash handling procedures through comprehensive training and enforcement of accountability standards.
Utilizing reporting tools to detect and prevent discrepancies or fraud.
Collaborating with internal and external auditors to maintain compliance with financial regulations.
Maintains appropriate staffing levels, approves time off (vacations, personal leaves, etc.), and reviews performance on an ongoing basis for Relief Managers.
Responds to formal guest complaints and resolves concerns in a timely and professional manner.
Conducts investigations and submits responses pertaining to reports of exceptions found.
Assists with internal and external audits and makes recommendations for improvements and/or changes to policies and procedures on a continuous basis.
Ensures compliance with safety requirements as well as the Emergency Action Plan and Business Continuity Plan by training all team members are familiar with evacuation routes and emergency contacts.
Coordinating with security and senior leadership to implement the Business Continuity Plan during disruptions.
Maintaining documentation of safety compliance and incident reports.
Ensuring completion of required safety and training sessions for all cage team members.
Performs other duties as assigned to support the eﬃcient operation of the department.