MANAGER - CAFE SALES & MARKETI

Hard Rock Cafe • Baltimore, MD

118d

About The Position

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years.

Requirements

• 5+ years in a sales and marketing role preferably in a hospitality setting.
• Experience with CRM platforms.
• Expertise in social media platforms.
• Background in music industry a plus.
• Ability to learn and bring 'out of the box' ideas to the team.
• Genuine enthusiasm and aptitude for sales.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills.
• Strong communication and listening skills.
• Ability to effectively pitch and present information in various situations.
• Multiple language abilities a plus, fluency in English required.

Responsibilities

• Direct Cafe sales and marketing efforts that align with the overall Cafe operating strategy.
• Support the Cafe’s Senior Leadership Team in upholding all brand standards and core values.
• Demonstrate financial comprehension of the Cafe’s budget and P&L.
• Execute and develop marketing initiatives.
• Develop sales strategies that generate consistent year-over-year entrée count growth.
• Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
• Partner across all departments to support consistent execution of all systems and processes.
• Market a multi-product business line (restaurant, retail, live music and special events) to disparate guest profiles.
• Foster an environment of customer service prioritizing guest satisfaction.
• Execute established standards for overall guest satisfaction.
• Remain an objective observer of service standards to ensure guest expectations are met.
• Ideate and execute meetings & events that exceed client expectations.
• Assist senior management in attracting and retaining talented individuals.
• Clearly define goals and expectations for team members using performance review tools.
• Support team development and advancement along well-defined career paths.
• Serve as a Learning Coach developing and executing learning & developmental programs.
• Possess a self-motivated approach to personal and professional growth.

Benefits

• Equal opportunity employer.
• Inclusive workplace culture.
• Reasonable accommodation for applicants with disabilities.

What This Job Offers

• Number of Employees: 5,001-10,000 employees