Manager C, Research

University of Pennsylvania•Philadelphia, PA

3d•$66,000 - $85,000

About The Position

The Program Manager will provide day to day leadership, supervision, coordination, and support for the Penn Community Violence Prevention program of the Penn Injury Science Center. This role is responsible for strong operational management, staff supervision, and performance monitoring to ensure the successful delivery of two Community Violence Intervention (CVI) programs and ensure the timely completion of all deliverables, milestones, and grant requirements. In this role, the Program Manager will oversee day-to-day operations across both interventions, including managing workplans, timelines, calendars, and coordination across program components. They will monitor progress using program data and operational indicators, identify barriers early, and implement corrective action plans to keep activities on track. The Program Manager will also ensure consistent, accurate documentation of services and outcomes in the program’s database and related tracking systems. A core responsibility of this position is strong staff supervision and team leadership. The Program Manager will directly supervise and support a multidisciplinary team that includes community-based outreach workers, school-based outreach staff, and hospital-based violence intervention staff, including supervision of a school-team supervisor. They will set clear performance expectations, provide regular supervision and field support, and conduct structured performance check-ins to promote accountability and professional growth. The Program Manager will coordinate staffing plans and coverage to maintain caseload balance, service continuity, and team responsiveness, while fostering a culture of professionalism, teamwork, and shared commitment to program goals and community needs. The Program Manager will oversee case management operations and quality assurance across teams, including intake flow, participant engagement, service planning, follow-up schedules, and safety planning. Using real-time information and routine case review, they will guide staffing decisions and help ensure participants receive timely, appropriate, and consistent support. The Program Manager will also coordinate onboarding, training, and ongoing professional development for outreach and intervention staff. They will provide regular coaching and operational guidance so staff can perform effectively in high-stress environments while feeling supported. In partnership with program leadership, they will help implement and reinforce protocols related to staff safety, crisis response, confidentiality, and professional boundaries. Finally, the Program Manager will build and maintain strong relationships with local community organizations, and health and social service providers to expand referral pathways and supports for participants. They will coordinate referrals and follow-through to help participants access housing supports, benefits, behavioral health services, education and employment resources, and other wraparound services essential to stability and violence prevention.

Requirements

A Bachelor’s degree and 3 years to 5 years of experience, or an equivalent combination of education and experience, are required.
Candidate must have two to three years’ experience working in community violence prevention and/or project management with content knowledge of community violence intervention.
Must have training and skills to provide trauma informed support for outreach workers.
Must have excellent communication skills (written and verbal), organizational skills, and ability to navigate relationships with people of various backgrounds.
Proven ability to document programmatic activities and operate data/program management software.
Working knowledge of all applicable computer software.

Nice To Haves

Master’s degree in social work preferred.
Extensive knowledge of West/Southwest Philadelphia and other high-risk neighborhoods a plus.
Individuals with lived experience of violence and its consequences are encouraged to apply.

Responsibilities

Manage day-to-day operations of two Community Violence Intervention programs, including workplans, timelines, reporting schedules, and internal coordination
Supervise and support community-based outreach workers, school-based staff, hospital-based intervention staff, and a school-team supervisor
Monitor program performance and progress toward milestones using operational and program data
Oversee case management operations, including intake, caseload distribution, follow-up, and safety planning
Provide regular supervision, coaching, and field support using a trauma-informed approach
Ensure accurate and timely documentation of services, outcomes, and program activities
Coordinate onboarding, training, and ongoing professional development for program staff
Collaborate with community organizations and service providers to support participant referrals and continuity of care
Prepare and submit required reports and ensure data integrity across program systems

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.