Manager, Business Systems

About the position

The Engineering & Facilities Department is seeking a Manager, Business Systems 1 to lead a newly developed work unit within the department. The work unit will coordinate support for department software, technology, data, analytics, and document/content management across all divisions, including Facilities Maintenance, Engineering & Construction, and Planning & Administration. The formation of this work unit is a response to strategic growth in the department related to facilities expansion, staffing expansion, electric bus technologies, sustainability initiatives, and cleaning & repair standards. This position works collaboratively with business partners and internal technology departments to advance technology initiatives that support department and agency goals. NOTE: This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

Responsibilities

• Hire and supervise direct reports, including business systems analysts, a document management coordinator, and temporary data collection staff for special projects.
• Set clear expectations and accountability around roles and responsibilities and work plans of work unit.
• Develop positive coaching relationships, maintain ongoing communication, and meet regularly with direct report staff to provide support and oversight for tasks, remove barriers to progress, and ensure accountability for program goals.
• Partner with department staff and peer business units to coordinate work needs, assess technical requirements, recommend solutions, and implement projects.
• Meet regularly with Assistant Director to report progress and barriers and define strategies to overcoming these barriers.
• Engage department leadership and staff to foster a culture of collaboration and innovation around technology initiatives.
• Oversee development and day-to-day maintenance of department business applications.
• Support implementation of enterprise business applications, serving as the department's technical liaison to technology departments leading implementation.
• Coordinate technical support and training for department technology users.
• Oversee development of data, metrics, and analytics to support department priorities.
• Lead coordination with department leaders to define and prioritize performance metrics and align business processes with reporting needs.
• Develop and maintain standard practices for documentation.
• Oversee implementation of systems and procedures for managing core department technical documents.
• Oversee management of department's intranet content and Teams/Sharepoint sites.
• Coordinate technical support for department staff to store and collaborate on content.
• Coordinate department implementation of document retention schedule.
• Serve as department's liaison on technology initiatives.
• Represent the department in technology governance work groups.
• Coordinate technology initiatives with internal departments.
• Support procurement and contract administration for department technology.
• Develop and provide support for building scopes of work and defining technology requirements.
• Support development of technology budget for department.
• Maintain a department technology inventory.

Requirements

• Highschool Diploma/GED with nine (9) years of experience.
• Associate's degree AND seven (7) years of experience.
• Bachelor's degree AND five (5) years of experience.
• Master's degree AND three (3) years of experience.
• Two (2) years of experience in management, supervisory, or project/program management.

Nice-to-haves

• Skills in performance management and performance coaching.
• Skills in project management.
• Knowledge of effective processes, methods, techniques to analyze and evaluate business operations.
• Experience with application development.
• Experience with content management systems (Sharepoint, Application Xtender, etc).
• Experience with BI tools (PowerBI, Tableau, R Shiny, etc).
• Proficiency in SQL programming.
• Experience with Microsoft Office365 tools (Word, PowerPoint, Excel, SharePoint, etc.).
• Experience working with diverse populations and understanding the value different experiences bring to the workplace.
• Interest in and enthusiasm for public transit.