Manager, Business Systems

Iterable

97d • $108,000 - $177,000

About The Position

Iterable’s RevOps team is looking for a Business Systems Manager to provide operational support to help grow our business worldwide. The core focus of the role is how we scale and maintain our GTM systems. You will help admin tools and support end users in tools such as Salesforce, Outreach, Gong, Datafox, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes.

Requirements

• Experience building and executing a GTM tools strategy
• Experience using the following in Salesforce: APEX, flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g. Data Loader)
• Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
• Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
• Strong project management skills and ability to communicate cross-functionally
• Interest in and ability to learn administration of new tools

Nice To Haves

• Experience administering Salesforce for a 550+ person instance
• Knowledge of administering Outreach or Chili Piper a big plus
• Certifications (a plus): Salesforce Certified Administrator, Salesforce Senior Certified Administrator, Any other Salesforce Certifications
• Familiarity with Salesforce CPQ
• Familiarity with Apex
• Experience providing support to a SFDC instance in a hyper-growth SaaS company

Responsibilities

• Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, and Customer Success technologies
• Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
• Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
• Support our existing GTM tools and drive increased adoption across the team
• Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
• Own, create, and maintain both internal and external documentation
• Support end-users of the Salesforce platform and integrated tools
• Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
• Monitor system health and performance including proactively identifying and improving system processes
• Maintain and improve data cleanliness
• Build and maintain architecture of our GTM technologies, including managing efficiency, usage, and consolidation of said technologies

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Daily lunch allowance
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees