Manager Business Systems Lead

AbbVie-posted 3 days ago

Full-time • Manager

North Chicago, CA

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AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok . The Manager, GSC Business Systems Lead will provide support to key Global Site Contracting (GSC) Systems and technological solutions to manage the execution of clinical trials. The role successfully integrates GSC system capabilities, leading cross-functional alignment with R&D functions to support effective system solutions. Acts as Subject Matter Expert (SME) for specific focus areas utilizing contract data to drive decision making (e.g., global site activation processes and strategies, global implementation of best practice, system superuser etc.). Requires frequent interaction with Sr. Leadership and cross- functional management to provide system health summaries and strategies, including defect management, user adoption, enhancement/release planning, and related compliance activities, driving cross-functional alignment across GSC, R&D business functions and with Business Technology Solutions (BTS).

Support Contract Managers and the LT on timely preparation and execution of CDAs, CSAs and budgets through the improvement of systems and data sources utilized by the team.
Lead process improvement projects for the GSC Function and/or be a SME representing the function on process teams with broader impact. Drive for excellence and continuous improvement in delivery of global Contract Management responsibilities through the use of new data sources, visuals and system processes.
Business Subject Matter Expert of GSC systems (e.g., Conga), involved in the creation of system status reports and tracking of items (enhancements, change requests, dashboards, and integrations) in partnership with Business Technology Solutions (BTS).
Maintain knowledge of current systems (i.e. Conga, BIT) and alignment to existing business processes.
Support the business in identifying innovative solutions (e.g., AI use-cases, RPA solutioning), ensuring proper ongoing use of the system, leveraging metrics and IR/BSOS information to system use behavior is as intended;
Provide input into all business project deliverables, including strategic decision-making, stakeholder management, schedule development, budget preparation, and communication.
Identify opportunities for process improvement anticipating emerging technology needs; adjust and revise strategy and action plans accordingly;
Support the business in developing user requirements and testing for any new system enhancements;
Review system change requests to evaluate if a change is needed or re-education of the business process;

Bachelor’s degree or equivalent work experience; a Health Care, business, legal, or scientific discipline preferred.
4 + years Clinical Research and/or system/analytics, contract/budget experience or computer software experience in database development and reporting. Experience in cross-functional interactions and working within a global environment an advantage.
Excellent interpersonal, problem-solving and analytical skills
Strong planning and organizational skills and the ability to work independently and effectively in a dynamic environment with competing priorities.
Sense of urgency and strong goal orientation; track-record of meeting deadlines and goals.
Demonstrated history of successful execution in a fast-paced environment and in managing multiple priorities effectively
Proactive and positive team player. Able to maintain high performance during times of ambiguity and change in the work environment.
Demonstrated problem-solving and analytical skills

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

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