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As a Product Owner/BSA, along with architect and delivery manager will provide end to end solution proposal, document EPICs, features, Work with development teams during sprinting. Responsible for Quality of the release. The key job responsibilities include the following: Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the products assigned. Possesses overall understanding of applicable business processes and workflows. Assists Engagement Manager/TDM in directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction. Serves as functional and business process expert, ensuring that both business needs and end-user needs are understood and reflected in every solution we deliver, distinguished by world-class quality. Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products. Collaborates with the Clients, Engagement Manager, US BSA and TDM in creating and presenting the appropriate project on-boarding processes and materials (Charter/SOW/High-level Requirements) and operational & support activities. Responsible for actively participating in Design Thinking sessions to gain insights into end user and customer needs. Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides. Manages the Product Backlog for a Product, working with the US BSA and Engagement Manager to prioritize requirements, define and manage scope and sprints for a project. Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements. Leads and is responsible for all Testing and QA activities within the project lifecycle. Works with and manages US India (USI) QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products. Works with the Engagement/Product Manager and clients to plan user engagement activities and execute User Acceptance Testing (UAT) and/or facilitate continuous testing during agile projects. Participates in reviews of plans associated with project execution. Responds proactively to both business and project issues and escalates appropriately. Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.
