Manager, Business Services Initiatives

Royal Bank of Canada•Edina, MN

4d•$85,000 - $150,000

About The Position

The Manager of Business Services Initiatives will drive strategic enhancements to critical client and advisor-facing processes, focusing on efficiency, compliance, and adoption of innovative solutions. This role will lead cross-functional collaboration to deliver impactful projects aligned with organizational goals, prioritizing scalable and client-centric outcomes.

Requirements

Wealth Management Expertise: Knowledge of wealth management products, investment solutions, and securities/financial markets (5+ years’ experience).
Cross-Functional Leadership: Proven ability to lead regulatory/industry initiatives and direct cross-departmental teams.
Strategic & Operational Skills: Experience in strategy development, prioritization, and value-chain analysis; strong project management and tech/operational acumen.
Problem-Solving & Execution: Ability to analyze complex issues, develop creative solutions, and drive hands-on implementation in fast-paced environments.
Stakeholder Management: Expertise in facilitation, conflict resolution, and strategic influencing/negotiation to build consensus across all organizational levels.
Multitasking & Detail Orientation: Skilled at managing competing priorities with precision and providing team direction.
Limited travel may be required (0-20%)

Responsibilities

Lead the expansion and optimization of digital delivery capabilities to improve client engagement and administrative efficiency.
Develop strategies to accelerate adoption of eDelivery solutions across advisor networks and client segments.
Partner with cross functional teams to refine user experience, address barriers, and track adoption metrics of prioritized opportunities.
Redesign end-to-end ad-hoc mailing workflows to reduce costs, ensure quality, and maximize efficiencies. Establish KPIs to monitor process efficiency and client satisfaction. Integrate digital alternatives for ad-hoc mailings where feasible, ensuring compliance with regulatory requirements.
Enhance tools/resources to empower advisors in leveraging rankings for business development and establish KPIs to monitor process efficiency and promotional reach of rankings.
Lead cross-functional teams in executing sanctioned securities activities.
Maintain and enhance and lead standardized processes to plan and execute remediations.

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to do challenging work.
Opportunities to build close relationships with clients.
The expected salary range for this particular position is $85,000-$150,000, depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC’s high-performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value