Manager, Business Risk and Controls (Consumer Quality Control Manager)

Keybank National Association•Albany, NY

32d•$79,000 - $146,000•Hybrid

About The Position

The Consumer Quality Control (QC) Manager reports to the Director, Business Risk and Controls within the Key Technology Operation Services (KTOS) organization. The Consumer QC Manager is responsible for leading and developing a team that performs Mortgage Pre-Funding QC, Mortgage Post-Closing QC, Mortgage HMDA and Consumer Product Post-Closing QC. The QC Manager is responsible for coordinating monthly reviews, maintaining the QC database used to compile data and complete applicable QC questionnaires, reporting QC review results and trending to applicable Material Business Unit (MBU) stakeholders, and providing oversight of the Post-Closing QC Vendor function. This position will work closely with corporate risk management partners and Consumer Banking MBU leadership to develop and implement consistent risk management standards and processes and remediate identified issues.

Requirements

Bachelor's Degree or equivalent work experience
Minimum 7 or more years of banking industry knowledge with experience in Mortgage credit, compliance, audit, risk management, line of business or management.
Strong organization skills and ability to manage multiple high-level projects and competing priorities with little supervision.
Demonstrate ability to be self-motivated, build and manage relationships, and work in a dynamic, fast-paced team environment and meet minimum production standards
Proficient use of personal computers including use of Microsoft Office and various web-based software applications and databases.
Proven analytical and problem-solving skills, decision making and ability to drive continuous improvement.
Solid written and communication skills and ability to "sell" difficult/complex concepts and cohesively present information to others.
Demonstrate teamwork and accountability with strong interpersonal skills and the ability to interact effectively with external and internal clients including executive managers, along with building and sustaining collaborative relationships.
Good knowledge of mortgage and consumer banking businesses, underwriting and loan origination processes and documentation, and related federal and state laws, regulations and guidance.

Responsibilities

Maintain adherence to KeyBank's Mortgage Home Lending Quality Control Plan (Pre-Funding & Post-Closing), Consumer Credit Quality Control Plan and HMDA Quality Control Procedure and update as required. Manage QC timing, SLA and administrative QC requirements as outlined in each plan.
Proficient in secondary market investor requirements, including but not limited to FNMA, FHLMC, FHA, and VA, and related mortgage and consumer loan origination processing practices and documentation requirements.
Recruit and develop high performing Analysts to support the mortgage and consumer Quality Control programs as well as other risk, control and compliance activities, along with mentoring, setting priorities, directing efforts and monitoring employee performance.
Manage the monthly review of mortgage and consumer credit quality for adherence to investor and internal credit policies and guidelines and loan documentation requirements. Manage the quarterly review of the HMDA LAR.
Manage the timely completion of Quality Control reviews, reporting and line of business responses in accordance with methodology and service levels established within applicable Plan.
Administer and maintain ACES database used in executing reviews and generating reporting.
Create robust and comprehensive executive and management level reporting, scorecards, trending analysis of findings and observations measuring performance of the business units
Prepare and deliver monthly reporting to the executive level, business managers and internal partners.
Analyze trends and identify gaps in operational processes or deterioration in quality and work collaboratively with business managers and other stakeholders to provide guidance and develop solutions/action plans to remediate deficiencies and integrate risk mitigation into strategic decisions and management activities.
Monitor, and provide guidance on findings, remediation plans, and exception requests, escalating risks and issues outside of risk appetite, as applicable.
Provide oversight over QC Vendor ensuring the QC Vendor is adhering to the policies and procedures set forth in the Quality Control Plan to include monthly meetings to discuss discrepancies found in third party management reviews, reverification oversight and action planning for improvement.
Coordinate and lead monthly review results meetings with line of business leadership, Credit Risk Management and other stakeholders.
Develop strong relationships and work closely with line of business management, third parties, investors and risk management to evaluate processes and design reviews/controls to reduce and/or eliminate risk and optimize workflows and performance.
Maintain a working knowledge of mortgage and consumer credit policies, guidelines, processes, analytics, scorecards, and automated decision criteria.
Serve as the primary contact for risk partners, auditors, exam managers responding to requested items and engaging business managers as needed.
Support and participate in related projects as needed.