Pacific Life-posted about 1 month ago
Full-time • Manager
Charlotte, NC
1,001-5,000 employees
Insurance Carriers and Related Activities

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a Manager of Business Process Management (BPM) Workflow working in our Newport Beach, CA office; Omaha, NE office. As a Manager of BPM Workflow within the Pacific Life Technology team, this person will lead the strategic direction and operational management of BPM platforms within the Enablement Platform Portfolio organization of a leading insurance company. The manager will oversee platform transformation, ensure alignment with enterprise architecture, and drive process automation and optimization across business units.

  • Lead and manage the Workflow platform team through transformation and migration efforts.
  • Act as the strategic product owner for a Workflow platform, defining and executing platform OKRs and roadmap.
  • Collaborate with IT and business stakeholders to deliver scalable, secure, and efficient workflow solutions.
  • Ensure platform health, performance, and compliance with enterprise standards.
  • Partner with vendors and internal teams for upgrades, licensing, and platform enhancements.
  • Oversee platform governance, user access policies, and integration strategies.
  • Contribute to architecture design, technical risk management, and process development.
  • Support business continuity planning and risk assessments related to BPM Workflow systems.
  • 8+ years in technology solutioning within insurance or financial services.
  • 5+ years in business process management, preferably with Appian, AWD/Chorus, or similar platforms.
  • 2+ years leading cross-functional teams and managing complex IT projects.
  • Experience with platform-as-a-service (PaaS) models and embedded engineering frameworks
  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • Certifications in BPM tools (e.g., Appian Certified Lead Developer) preferred.
  • Strong understanding of enterprise architecture, process automation, and digital transformation.
  • Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
  • Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave as well as an Adoption Assistance Program
  • Competitive 401k savings plan with company match and an additional contribution regardless of participation.
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