Manager, Business Process Effectiveness

Comcast•Laurel, MD

20d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary We’re hiring a Business Process Program Manager to lead cross-functional initiatives that improve how we work and deliver value. This Manager will use define and use data to find answers to complex problems then translate into executable programs. Working within tools to track KPIs, implement process changes and drive decisions, the ideal candidate is a curious, hands-on problem solver who loves to dig in, solve puzzles, and juggle multiple workstreams. Job Description Responsible for ensuring end user readiness to integrate and adopt new technology and supporting processes into daily operations. Conducts on-site process analysis and deployment support.

Requirements

Key Performance Indicators (KPI)
Operations Processes
Process Changes
Taking Initiative
Bachelor's Degree: Business Administration/Management
Bachelor's Degree: Business Information Technology
Bachelor's Degree: Management Information Systems
Bachelor's Degree: Operations Management
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
5-7 Years

Nice To Haves

Comcast Change Management Certification - Comcast
Project Management Professional Certification (PMP) - Project Management Institute (PMI)
Six Sigma - Master Black Belt - 6Sigma - 6Sigma

Responsibilities

Implements deployment readiness program for regional rollouts, including communications, UAT and training support for call centers.
Defines quality gates to ensure readiness is in line with deployment milestones.
Develops and defines methods and procedures for end user to address deploying technology and operational process changes.
Reviews and updates Training Strategy to meet team specific needs.
Defines a training plan to ensure business continuity.
Reviews, supports and documents testing strategy and updates to meet regional differences.
Prepares and communicates routine statuses, delays, issues and accomplishments through formally tracked methods.
Initiates metrics baseline and ongoing collection process.
Escalates project issues and risks as appropriate.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.