Manager, Business Operations - Organ Transplant (Full-Time)

Hackensack Meridian Health•Hackensack, NJ

18d

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Business and Operations Manager, Division of Organ Transplant manages the operational, finance, business, and outreach activities for the Division of Organ Transplant under the direction of the Director, Transplant Services. This position is responsible for managing day to day operations including budgeting, contract review, recruitment of new staff and faculty, marketing, and strategic planning in collaboration with the Director, Transplant Services. This position is responsible for the management of APP personnel and Organ Preservation staff within the division of Organ Transplant. The Business and Operations Manager, Division of Organ Transplant plays a leading management role in five key programmatic areas: 1) Transplant Operations 2) Financial Management 3) Program Development and Marketing 4) Regulatory Compliance/QAPI 5) Strategic and Business Planning This position has network responsibility over the operations of the Satellite locations, program outreach and program expansion.

Requirements

Master's degree in Nursing and/or Healthcare Leadership.
Minimum of 3 years of administrative/leadership experience in healthcare.
Expert level knowledge of Organ Transplant regulatory requirements and practice.
Skill in both verbal and written communication.

Nice To Haves

Knowledge and experience in Medical practice financial oversight including hospital and professional side billing practices.
Knowledge and experience in Organ Transplant QAPI initiatives including Adverse Event Review and CAPA development/implementation.
Experience in Organ Transplant Medicare Cost Report preparation.
NJ State Professional Registered Nurse License.
Advance Practice Nurse License.

Responsibilities

Regular assessment for operations improvement opportunities including clinic front end flow, patient scheduling, and business/finance workflow.
Actively participate in all QAPI committee meetings, overseeing internal workflow of Division QAPI and Data analysis staff in collaboration with the Director, Transplant Services/and the Director of PS&Q.
Oversees all deceased donor on call workflow, processes, and vendor relations, responsible for the oversight of vendor quality metrics as per CMS.
Writes, implements, and maintain clinical and administrative policies in collaboration with program leadership team.
Collaborates with and provide coverage for Clinical Manager as needed.
Provides administrative coverage for the Director of Surgery and Abdominal Organ Transplant.
Covers Clinical Manager as needed
Collaborates with the Director, Abdominal Organ Transplant services in assurance of clinical and administrative resource allocation, capital and operating budget development, establishing policies and models for management of patient care and operational workflow.
Oversees all division billing work queues and financial team workflow to ensure timely charge submission for reimbursement.
Collaborates with the network managed care team to oversee contracting/single case agreements and program COE status.
Collaborates with The Director, Abdominal Organ Transplant and the cost report reimbursement team to prepare the annual Medicare Cost Report as well as identify any opportunities for revision/resubmission of previous years` reports.
Participates in network leadership level meetings and strategic planning for satellite clinic development and expansion, physician and community outreach events and initiatives, data capture, analysis, and presentation.
Collaborates with program leadership and hospital/network PR and Marketing teams to design and implement new marketing and outreach initiatives.
Oversees outreach efforts including community engagement, physician and provider referrals, satellite office development and operations management, and all CME/symposium events.
Ensures that the Division of Organ Transplant is compliant at all times with all applicable regulations including state and federal laws, CMS Transplant Conditions of Participation, UNOS regulations, policies, and procedures, CDC and Joint Commission standard and requirements.
Acts as program UNOS Voting Representative.
Acts as primary program UNOS Safety Contact.
Oversees all program DonorNet and EPIC activities with expert proficiency.
Manages division QAPI activities and initiatives such as adverse event review and corrective action, QAPI meetings, performance improvement initiatives, and regulatory survey readiness in collaboration with hospital QAPI leadership.
Plays a key role in the assessment of programmatic needs related to staffing, space, capital expenses.
Identifies opportunities for new business and strategic ventures.
Manages all vendor service agreements with program leadership and applicable hospital/network entities to ensure contracts are negotiated and executed, workflow is communicated, POs are obtained and updated as needed and all service issues are addressed and escalated in a timely manner.
Oversees outside consultant visits
Other duties as assigned.
Adheres to HMH Organizational competencies and standards of behavior.